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CRM
May 2013
Leonard Klie |
Stress Test Customer Service with Mystery Shopping Professional shoppers should be used in conjunction with call monitoring, speech analytics, surveying, and voice-of-the-customer feedback management.   |
Chemistry World
April 15, 2013 |
Waitrose bans neonicotinoid pesticides The supermarket chain Waitrose has added its weight to the debate over the safety of neonicotinoid pesticides. |
CRM
April 2013
Kelly Liyakasa |
Adoption Problems Plague Digital Wallets Retailers must overcome security, awareness, and integration issues. |
CRM
April 2013
Leonard Klie |
Market Focus: Automotive Dealers Go Digital Auto sellers respond to customers with online options. |
Fast Company
April 2013
Skylar Bergl |
Visa And MasterCard Add Encryption For RFID Fears As RFID chips rolled out in credit cards, steel wallet sales rose -- a response to fears of data theft. |
AskMen.com
March 8, 2013
Sachin Bhola |
Carson Street Clothiers What you'll find at Carson Street is premium suiting, along with on-site tailoring services, button-downs, footwear, accessories, grooming products and just about everything today's gentleman would need. |
CRM
March 2013 |
NRF's Big Show: The Great Retail Convergence The need to adapt to a rapidly changing retail environment marked by the convergence of offline and online commerce was among the rallying cries retailers heard at the National Retail Federation's Big Show in New York in early January. |
CIO
February 26, 2013
Kim S. Nash |
Social Media Marries Big Data at Wedding Retailer David's Bridal uses data from its social shopping community, where the bride-to-be shares plans with the wedding party, to tie the knot with customers |
Fast Company
February 11, 2013
Greg Lindsay |
Swedish Modern Comes To Town As if furnishing our postcollegiate homes wasn't enough, Ikea is bringing its austere aesthetic to urban planning. Ikea hopes its new towns will help boost sales of its BoKlok prefab houses. |
CRM
February 2013
Leonard Klie |
On the Right Track Survey program from Mindshare resonates with convenience store customers. |
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