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CRM
April 2012
Leonard Klie |
Customer Feedback Falls on Deaf Ears Only 35 percent of comments ever get a response.   |
HBS Working Knowledge
March 5, 2012
Kim Girard |
Is JC Penney's Makeover the Future of Retailing? Can J.C. Penney's new CEO Ron Johnson repeat his previous magic at Apple and Target? |
CFO
March 1, 2012
David McCann |
Companies May Win This Drug War The conflict between Express Scripts and Walgreen just might lead to lower drug-benefit costs for companies. |
CRM
February 9, 2012 |
New Social Media Analytics Technology Measures ROI for Retailers AddShoppers lets retailers see which social media users respond to which campaigns. |
CRM
February 16, 2012
Kelly Liyakasa |
Customer Experience, Service Top of Mind for Retailers Study finds multichannel sales a key influence in planned strategies. |
CRM
January 16, 2012 |
Retailers to Enhance Customer Experience With Microsoft Dynamics AX 2012 for Retail Seamless multichannel insight and customer connection enable retailers to deliver a complete shopping experience. |
The Motley Fool
January 20, 2012
Rex Moore |
Safeway Shines With These Two Metrics A look at the power of intangibles. |
The Motley Fool
January 20, 2012
Seth Jayson |
EZCORP Meets on the Top Line, Misses Where it Counts For the quarter ended Dec. 31, EZCORP met expectations on revenues and missed on earnings per share. |
The Motley Fool
January 20, 2012
Jacob Roche |
This Hidden Gem Is Poised to Profit Dorman Products will benefit from a long-term trend. |
The Motley Fool
January 20, 2012
Seth Jayson |
Sealy Whiffs on Revenues For the quarter ended Nov. 27, Sealy whiffed on revenues and missed expectations on earnings per share. |
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