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CRM
March 2013 |
CRM Service Awards: Rising Stars With on-the-go consumer and business environments becoming more pervasive, companies that can not only keep up with customer needs, but anticipate them, will come out ahead. This year's Rising Stars are prime examples of how to do just that.   |
CRM
March 2013 |
CRM Service Awards: Service Elite Activision began to explore solutions that would give it the flexibility it needed to service its gamers in the channel of their choice. Last March, the company selected Salesforce.com Service Cloud and was able to roll out the product globally and across three of its contact centers within 90 days. |
CRM
March 2013 |
CRM Service Awards: Service Leaders Award winners are announced for customer contact, customer case management, interactive voice support, web support and other types of technology management solutions. |
CRM
March 2013
Kelly Liyakasa |
Adoption Monitoring Meets Subscription Service Models Companies look for ways to lengthen and enrich customer relationships. Some companies are turning to adoption monitoring solutions as a way to determine when a customer might need sales or marketing messaging or information. |
CRM
February 26, 2013
Kelly Liyakasa |
Salesforce.com Debuts Service Cloud Mobile The cloud computing giant adds cobrowsing, mobile live chat, and communities for smart devices. |
Information Today
February 25, 2013 |
InfoDesk Introduces Newsletter Archive iWidget InfoDesk developed a content integration tool specifically designed to help organizations archive, store, and search their internal newsletters and briefings more easily. |
CRM
February 19, 2013
Kelly Liyakasa |
Get Satisfaction Integrates with Badgeville Move ties communities with game mechanics to drive user engagement. |
CRM
February 15, 2013
Leonard Klie |
Sage Sells Its ACT! and SalesLogix Lines The move represents an effort to divest itself of non-core solutions. |
CRM
February 6, 2013
Judith Aquino |
Twitter Snaps Up Social TV Analytics Firm Bluefin Labs This acquisition gives Twitter a stronger grasp on second-screen advertising. |
CRM
February 4, 2013
Judith Aquino |
SAS Rolls Out Visual Analytics for Work Groups and Midsized Businesses Self-service option includes analytics, reporting, and visualization capabilities. |
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