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CRM
March 5, 2013 |
SAP Updates Customer OnDemand Solution Enhancements enable businesses to create more personalized customer experiences.   |
CRM
March 1, 2013
Leonard Klie |
Oracle Releases RightNow Cloud Service Update New features are designed to increase community engagement and improve message relevancy with customers and employees. |
CRM
February 26, 2013
Leonard Klie |
inContact Releases New Version of Cloud Contact Center Software The company expands multichannel offering with Universal Queue, new agent interface, true inbound and outbound blending, and an API-driven cloud ecosystem. |
CRM
February 25, 2013
Judith Aquino |
Eloqua Sets Its Sights on B2C Market Marketers will receive more e-commerce capabilities and continued support for Salesforce.com products. |
CRM
March 2013 |
CRM Service Awards: Rising Stars With on-the-go consumer and business environments becoming more pervasive, companies that can not only keep up with customer needs, but anticipate them, will come out ahead. This year's Rising Stars are prime examples of how to do just that. |
CRM
March 2013 |
CRM Service Awards: Service Elite Activision began to explore solutions that would give it the flexibility it needed to service its gamers in the channel of their choice. Last March, the company selected Salesforce.com Service Cloud and was able to roll out the product globally and across three of its contact centers within 90 days. |
CRM
March 2013 |
CRM Service Awards: Service Leaders Award winners are announced for customer contact, customer case management, interactive voice support, web support and other types of technology management solutions. |
CRM
March 2013
Kelly Liyakasa |
Adoption Monitoring Meets Subscription Service Models Companies look for ways to lengthen and enrich customer relationships. Some companies are turning to adoption monitoring solutions as a way to determine when a customer might need sales or marketing messaging or information. |
CRM
February 26, 2013
Kelly Liyakasa |
Salesforce.com Debuts Service Cloud Mobile The cloud computing giant adds cobrowsing, mobile live chat, and communities for smart devices. |
Information Today
February 25, 2013 |
InfoDesk Introduces Newsletter Archive iWidget InfoDesk developed a content integration tool specifically designed to help organizations archive, store, and search their internal newsletters and briefings more easily. |
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