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CRM
March 2015
Maria Minsker |
The 2015 CRM Service Leaders: Enterprise Feedback Management Analyzing unstructured customer data and feedback continues to be a major obstacle for organizations, and the vendors competing in this market are constantly being challenged to deliver powerful solutions.   |
CRM
March 2015 |
The 2015 CRM Service Awards: Rising Stars Our six Rising Stars proved their dedication to improving customer service via a variety of channels. |
CRM
March 2015
Oren Smilansky |
The 2015 CRM Rising Stars: Helpshift Pushes In-App Customer Service a Few Steps Ahead The company improves feedback and customer service in mobile applications. |
CRM
March 2015
Leonard Klie |
The 2015 CRM Rising Stars: IBM's Watson Brings Cognitive Computing to Customer Support Partners and customers are lined up to bring the supercomputer into the contact center. |
CRM
March 2015 |
The 2015 CRM Rising Stars: NewVoiceMedia Builds Multichannel Contact Centers for Salesforce.com Customers Fast growing and highly rated, the cloud contact center provider dominates on the AppExchange. |
CRM
March 2015
Maria Minsker |
The 2015 CRM Rising Stars: NICE Systems Innovates with Real-Time Analytics The veteran vendor is this year's comeback kid. |
CRM
March 2015
Leonard Klie |
The 2015 CRM Rising Stars: WalkMe Unleashes Guided Self-Service for the Web The 'online GPS' can eliminate site confusion and facilitate interactions. |
CRM
March 2015
Oren Smilansky |
The 2015 CRM Rising Stars: Zendesk Gives Small Enterprises the Tools They Need to Grow With the addition of customer survey feedback, activity reports, and mobile contact capabilities, the SMB specialist bolsters its platform. |
CRM
March 2015
Oren Smilansky |
The 2015 CRM Service Elite: NewVoiceMedia Helps Cancer Charity with Fundraising Efforts New insights give the Canadian Cancer Society in Saskatchewan a running start on its Relay for Life event. |
CRM
March 2015
Maria Minsker |
The 2015 CRM Service Elite: Oracle Service Cloud Catalyzes Multichannel Support Strategy The 'right technology' helps Kohl's carry out a deep reorganization of its customer care team. |
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