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CRM
October 12, 2012
Carol Borghesi |
Want to Put Customers First? Go Mobile First In the telecom industry, savvy marketers are beginning to embrace the role of customer retention with as much enthusiasm as acquisition, and are finding that the mobile platform is their new BFF.   |
CRM
August 2012
Leonard Klie |
AT&T Turns to Video to Cut Call Volume Videos explain bills to customers so call center agents don't have to. |
Fast Company
June 2012
Noah Davis |
Telcos Unite On Next-Gen SMS Facing an onrush of free IP chat apps like iMessage and Skype, Vodafone and other international telcos unite to save their SMS profits. |
Fast Company
April 2012
Irin Carmon |
Tigo Helps Remittances Go Mobile In countries like Guatemala, remittances from migrant workers in the U.S. are critical to the economy. Tigo, an international telecom, has a unique plan to use mobile banking to simplify a trying process. |
IEEE Spectrum
February 2012
David Schneider |
LightSquared's GPS-Interference Controversy Comes to a Boil Cellular wannabe can't reach a deal with GPS community |
The Motley Fool
January 20, 2012
Seth Jayson |
Digi International Crushes Estimates For the quarter ended Dec. 31, Digi International met expectations on revenue and crushed expectations on earnings per share. |
The Motley Fool
January 20, 2012
Dan Caplinger |
Has Frontier Communications Become the Perfect Stock? Going forward, the key for Frontier will be to find a way to maintain its dividend. |
The Motley Fool
January 19, 2012
Dan Radovsky |
AT&T and FCC Clash Again! AT&T wants a chance to bid on upcoming spectrum auctions -- but without FCC oversight. |
The Motley Fool
January 19, 2012
Seth Jayson |
8x8 Crushes Estimates For the quarter ended Dec. 31, 8x8 beat expectations on revenues and crushed expectations on earnings per share. |
The Motley Fool
January 19, 2012
Rick Aristotle Munarriz |
Can AT&T Sneak In a Price Hike Here? AT&T data plans are inching higher in capacity and price over the weekend for new customers. |
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