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Fast Company
April 2013 |
The FCC Sends Signals To Cell Companies: Better Customer Service Needed New regulations go into full effect on April 17, requiring carriers to provide the kind of service a savvy company would have provided anyway: free alerts to customers in danger of exceeding their usage limits.   |
IEEE Spectrum
February 2013 |
Phreaking Out Ma Bell We learn how a buccaneering young engineer built the little blue box that broke into the biggest network in the world in Phil Lapsley's Exploding the Phone: the Untold Story of the Teenagers and Outlaws Who Hacked Ma Bell. |
IEEE Spectrum
January 2013
Ariel Bleicher |
A Surge in Small Cell Sites Mini cellular base stations will blanket urban hot zones and rural dead zones. In just a few years, small cells may be as compact as Wi-Fi routers, says Iyad Tarazi, vice president of network development at Sprint. |
CRM
December 2012
Kelly Liyakasa |
Telecoms Grapple with Support Inequality Carriers struggle to offer effective service to all customers. |
IEEE Spectrum
November 2012
Tekla S. Perry |
Navigating the Great Indoors The smartphone industry is gearing up to get you around when out of sight of GPS satellites |
CRM
October 12, 2012
Carol Borghesi |
Want to Put Customers First? Go Mobile First In the telecom industry, savvy marketers are beginning to embrace the role of customer retention with as much enthusiasm as acquisition, and are finding that the mobile platform is their new BFF. |
CRM
August 2012
Leonard Klie |
AT&T Turns to Video to Cut Call Volume Videos explain bills to customers so call center agents don't have to. |
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