Strategy & Management

Magazine articles on business strategy, management and leadership.

Current Strategy & Management Articles

Fast Company Mark Sullivan	This New Site May Finally Make The Smartphone A Must-Have Tool For Voting Change Politics helps voters "engage directly with the candidates in the lead-up to the election, and shift influence in elections from parties and paid ads, to individuals' trusted personal networks," according to the group's blog.
Fast Company Pavithra Mohan	All Chipotle Locations Will Close For A Food Safety Meeting On February 8 After months of food poisoning reports and falling sales, Chipotle will hold a company-wide food safety meeting next month.
Fast Company Michael Grothaus	Amazon Is Expanding Into The World Of Ocean Freight Shipping Amazon's ongoing efforts to use drones to deliver packages have made headlines over the past year, but the company has also taken steps to move goods via much more traditional means: ocean freight shipping.
Fast Company Pavithra Mohan	Cable News Channel Al Jazeera America Is Shuttering In April Al Jazeera will be doubling down on its digital coverage, Al Anstey explained, as "the network plans to expand its global digital services later this year."
Fast Company John Paul Titlow	SoundCloud Wants To Be The Next Spotify. Will You Pay? For years, SoundCloud's quest to become a freemium music subscription service has been an open secret in the online music world.
Fast Company February 2016 Max Chafkin	Can Airbnb Unite The World? Airbnb, which offers travelers an experience that is more unique and localized has benefited from the shift in consumer preferences to smaller, more localized ideas and products.
Fast Company Pavithra Mohan	John Legere Continues To Defend T-Mobile's "Binge On" Streaming Feature Binge On allows T-Mobile customers to stream content from specific video and audio partners without eating into their data plans.
Fast Company Daniel Terdiman	This Hardware Design Company Is Using Crowdfunding For Its Entire Product Pipeline Massive Labs was built on the back of what by now an obviously well-established and well-oiled system: crowdfunding.
Fast Company Christina Farr	Lyft Wants To Help Seniors Get To Medical Appointments On Time Lyft, an app that lets you hail a ride with a smartphone, is expanding into a surprising new demographic: senior citizens without smartphones.
Fast Company February 2016 Austin Carr	What's Really Going On Inside Tinder? The deliciously addictive Tinder is as much cultural phenomenon as dating app -- a strikingly simple tool that lets you flick through photos of nearby users.
Fast Company February 2016 Nicole LaPorte	How Ipsy Founder Michelle Phan Is Using Influencers To Reinvent The Cosmetics Industry Since 2007, when she started making videos of herself applying makeup in her bedroom and uploading them to YouTube, she has amassed a following of more than 8 million subscribers.
Fast Company February 2016 Rick Tetzeli	Behind Toms Founder Blake Mycoskie's Plan To Build An Army Of Social Entrepreneurs So far, privately and through the Toms Social Entrepreneurship Fund, Mycoskie has made 16 investments, ranging from $25,000 to $1 million, in a diverse and ambitious set of companies.
Fast Company February 2016 Adam Doster	Upstart Distributor A24 Is Making Indie Films Exciting Again The four-year-old indie distributor has earned a reputation for putting out unconventional fare that appeals to people whom major studios generally ignore, and employing savvy digital marketing and shrewd release strategies.
Fast Company February 2016 Jeff Beer	How Gatorade Plans To Reinvent Sports Drinks -- Again Gatorade's new "smart cap" bottle knows every sip you take.
Fast Company February 2016 Darrell Hartman	Can This High-Tech Gun Accessory Make Smart Guns A Reality? Though the idea of using technology to improve firearms safety has been around for decades, a forthcoming product offers hope that 2016 could be the breakthrough year for smart guns.
Fast Company February 2016 Sarah Lawson	Can Spotify Pioneer Ken Parks Change Online TV? Parks joined two-year-old video-streaming company Pluto TV, a free platform offering more than 100 channels of live-running content.
Fast Company February 2016 Nikita Richardson	Updates From Our Most Innovative Companies Updates on the latest doings from Dropbox, Paypal, Tesco and more.
Fast Company February 2016 Baratunde Thurston	The Human Shield Against Technology We must hold tech companies to a higher standard. Perhaps it's because I've reached the age at which one turns into one's mother, but I'm not so much mad at tech company behavior as I am disappointed.
Fast Company February 2016 Robert Safian	Embrace the Unexpected We believe that events like the Fast Company Innovation Festival help encourage that focus and act as an accelerator for a richer future for everyone.
National Defense February 2016 Denise Brucker	Carefully Tailor Codes of Conduct A company must be exceptionally careful about the language that it uses in describing and proscribing prohibited behavior to avoid running afoul of federal labor law.
Fast Company Mark Sullivan	New Leaked Sprint Document Suggests The 2-Year Smartphone Contract Is Almost Dead A new leaked document suggests that the only remaining carrier offering a two-year smartphone contract, Sprint, will soon quit doing so.
Fast Company Pavithra Mohan	Tinder Is Setting Up Shop In India Tinder, the wildly popular dating app, is deepening its global presence with its first international office.
Fast Company Pavithra Mohan	Biz Stone Is Bringing Jelly Back Jelly was meant to act as a personalized search engine. When a user asks a question, the app combs through crowdsourced answers to offer up the best response from the person it deems most knowledgeable.
Fast Company Pavithra Mohan	Facebook Messenger Has More Than 800 Million Monthly Users In 2015, Facebook spruced up Messenger with a slew of new features, including peer-to-peer payments and a snazzy digital assistant called M.
Fast Company Mark Sullivan	Apple Buys A Startup That May Help It Read Your Facial Expressions Apple wants its devices to understand the emotional states of human beings. At least its recent acquisitions and patents suggest so.
Fast Company John Paul Titlow	Netflix's Reach Just Exploded Netflix CEO Reed Hastings announced that the service is now available in 130 new countries, including populous markets like Russia, India, and South Korea.
Fast Company Steven Melendez	21st Century Fox to Take Stake in Augmented Reality Startup Osterhout The deal will make 21st Century Fox the principal outside investor in ODG, and the companies will enter a strategic partnership to combine ODG's augmented reality and smartglasses technology with the studio's content.
Fast Company Steven Melendez	Report: Snapchat Is Building Its Own Ad Platform Snapchat is working on an application-programmer interface that would let brands buy more targeted and sophisticated ads on the popular mobile messaging platform
Fast Company Mark Sullivan	Fitbit Unveils Blaze Faux-Smartwatch, And Wall Street Doesn't Seem To Like It At first look the Blaze seems to be an awkward entry into a space somewhere between fitness tracker and smartwatch.
Fast Company Marcus Baram	Ford To Unveil Drone Project, Expand Driverless Vehicle Initiative Ford will be revealing the next stage of its Smart Mobility plan, accelerating its testing of autonomous vehicles and targeting drone-to-vehicle technology to improve emergency services.
Fast Company Christina Farr	Report: Facebook Tested User Loyalty By Sabotaging Its Android App Facebook sometimes made its Android app crash for several hours over the course of several years. Facebook would then track these users to see if they kept returning to the app or gave up.
Fast Company Jessica Hullinger	GM Partners With Lyft To Build A Network Of Self-Driving Cars Lyft, the ride-hailing startup, announced today that it is partnering with General Motors to create a network of on-demand self-driving cars.
Fast Company Jessica Hullinger	Amazon Lets U.K. Shoppers Buy Now, Pay Later The new option lets customers pay for more expensive items in installments, a move that could position the online retailer to further disrupt brick-and-mortar stores.
CRM January 2016 Maria Minsker	Outlook 2016: How CRM Will Foster an Era of Good Feelings As tools mature and vendors rally around journey-driven solutions, organizations will be better equipped to please customers' ever-evolving demands
CRM January 2016 Oren Smilansky	How to Craft a Clear and Effective CRM Strategy Guidelines for tackling some of the common barriers on the road to CRM nirvana
CRM January 2016 Leonard Klie	Freeman's Contact Center Continues Its Winning Ways What does it take to win J.D. Power's Certified Contact Center Program distinction six years in a row? A Q&A with Brenda McCord, vice president of customer support at Freeman.
CRM January 2016 David Myron	How to Get CRM Right in 2016 Focus on a thorough gap analysis, an assessment of what lies ahead, and a stellar customer relationship strategy
CRM January 2016 Denis Pombriant	CRM Challenges the Switching Economy Ginormous switching costs mean that you should adopt a process orientation -- immediately
CRM January 2016 Robert Wollan	B2B Customers Want a Good Experience, Too Products and pricing alone won't cut it; B2B vendors need to deliver valued experiences
CRM January 2016 Donna Fluss	Cloud-Based Contact Centers: The Sky's the Limit The market is starting to soar thanks to flexibility, cost-effectiveness, and ever-increasing reliability
CRM January 2016 Barton Goldenberg	Why Amazon's and Uber's Digital Strategies Excel A coherent digital vision is elementary
CRM January 2016 Brent Leary	How SMBs Can Leverage the Internet of Things Today, and Tomorrow Adapt, disrupt, and above all remember the customer
CRM January 2016 Leonard Klie	Apple and Google Yield Control Over Consumer Data Consumers can decide which ads to see and how their data is used
CRM January 2016 Leonard Klie	IBM Merges Weather and Business Forecasts Big Blue's purchase of The Weather Company enhances its ability to provide business insights
CRM January 2016 Oren Smilansky	Required Reading: Mercedes-Benz Steers Toward Better Interactions A new book, Driven to Delight, by Joseph Michelli, explains how the luxury automaker set out to move beyond just offering great cars
CRM January 2016 Sam Del Rowe	With Bad Customer Service, Inactivity Costs Employee silence about colleagues' mistakes hurts the bottom line
Fast Company Christina Farr	Sidecar Shutters Its Delivery And Ride-Hailing Service Ride-hailing startup Sidecar has long been overshadowed by its rivals Uber and Lyft.
Fast Company John Paul Titlow	Instacart Raises Fees And Lays Off Recruiters As Its Frenzied Growth Slows After tripling in size in 2015, the on-demand grocery delivery company has laid off 12 full-time recruiters as it rethinks its priorities for next year.
Fast Company Christina Farr	Twitter Hires A New Diversity Chief From Apple Twitter has hired Apple's Jeffery Siminoff, a former vice president of diversity and inclusion, in a bid to meet its goals for a more diverse workforce.
CRM December 14, 2015 Sam Del Rowe	GI Insight Study Finds Omnichannel Approaches Are Falling Short Research indicates that though consumers use multiple channels in their shopping journeys, companies are not successfully implementing omnichannel marketing strategies.
CRM December 11, 2015	Accenture and Adobe Expand Their Partnership The two companies will work together on solutions and services based on Adobe Marketing Cloud to accelerate digital marketing transformation for clients in North America and Europe.
Fast Company Daniel Terdiman	Tesla Cars Will Get Free Spotify Premium -- But Not In The U.S. Buyers of Tesla's Model S cars in Europe, Australia, and Hong Kong will have voice-controlled access to the streaming service. Spotify.
Fast Company Christina Farr	Bayer Partners With Gene-Editing Startup CRISPR To Develop New Drugs Bayer, the European pharmaceutical giant, is establishing a partnership with a gene-editing startup, CRISPR Therapeutics, and investing at least $300 million over a five-year period.
Fast Company Daniel Terdiman	Apple Music Said To Be Planning Hi-Res Audio Streaming Via iPhone's Lightning Port Apple Music subscribers would be able to listen to their tunes at a 96kHz, 24-bit sampling rate.
Fast Company Christina Farr	The NFL Is Funding Research Into Injury-Preventing Materials In 2013, the organization partnered with GE and sports clothing company Under Armour for a $60 million series of challenges focused on new approaches to diagnosing, treating, and preventing brain injuries.
CRM December 9, 2015 Brad Peters	5 Risks of a Dated Business Intelligence Solution Your business intelligence needs to be able to keep pace with today's customers and data -- or your business could get left behind.
CRM December 9, 2015 Mark Smith	CRM Integration: If You Don't Coordinate, You Might Alienate Getting all of your technologies and channels to operate together is the way to ensure customer happiness.
Registered Rep. December 7, 2015 Brian P. Hull	View From The Top: Customized Outcomes What was true in 1990 remains true in 2015: There is still a need for financial advisors to build and sustain a trusted and valued relationship with their clients
Registered Rep. December 7, 2015 Mary Mack	View From The Top: The Next 25 Years Financial advisors will have so many more tools available to them in the future, but they will still need to have conversations with clients.
CRM December 4, 2015 Oren Smilansky	2015 Gilbane Conference Day Two: Companies Must Personalize Content for Global Markets Analysts and executives shared their approaches to global customer experience management, including shaping messages for -- and gathering insight on -- local markets.
Registered Rep. December 1, 2015 Brad Zigler	Alternatives For The Future With the coming of the end of the zero-rate environment, investors and advisors must rethink their portfolio strategies, most especially their alternative investment allocations.
Registered Rep. November 30, 2015 Kevin McKinley	Five Estate Planning Moves Advisors Should Consider You may not be a lawyer, but there are still several strategies you can employ to save money for your clients and their families, while avoiding potential headaches and heartache down the road.
Registered Rep. November 27, 2015 Anne Field	The OSJ Way to Grow? Mark McGonagle needs to decide his ultimate business vision. Does he see himself building a large office of financial advisors and spending the majority of his time recruiting and doing compliance and supervisory work?
Registered Rep. November 26, 2015 Matt Oechsli	Who Is the Lead Parent? Busy parents don't have the time or inclination to oversee the increasing complexity of their family's financial affairs. That's where an advisor can step in.
Registered Rep. November 2, 2015 David H. Lenok	A Look Inside The Wealthiest Estate Plans in America How does estate asset allocation change as clients climb the wealth ladder?
Fast Company Harry McCracken	Lyft Gives Its App A Fresher, More Transparent, More One-Handed Update Ride-on-demand service Lyft is releasing a new version of its app today -- for iOS at first, with an Android version arriving next month.
Fast Company Annelise McGough	Apple Presses Shuffle On Top Management, Names New Chief Operating Officer Apple has announced that Jeff Williams will be the company's new Chief Operating Officer, a position that was formerly occupied by now-CEO Tim Cook.
Fast Company Pavithra Mohan	Tech Powerhouse Padmasree Warrior Will Lead China's NextEV In U.S. Race Against Tesla NextEV, a China-based electric car company poised to compete with Tesla, has recruited one of Silicon Valley's most prominent female tech execs to lead its U.S. division.
Information Today December 15, 2015	Facebook at Work Nears Official Launch According to Canada's National Post, Facebook is planning to introduce Facebook at Work, a professional version of its social network that is focused on workplace collaboration.
Fast Company Lydia Dishman	How Volkswagen's Company Culture Could Have Led Employees To Cheat In the wake of the news that the German automaker installed software intended to defeat emissions testing, CEO Martin Winterkorn's character and management style were called into question.
Fast Company Christina Farr	Facebook Moves In On Yelp's Turf With Discovery Site For Local Services Facebook is quietly testing a new site to help you find highly rated businesses in your area.
Fast Company P. Claire Dodson	BuzzFeed Features All-Muslim Content On Its Snapchat Discover Channel BuzzFeed's decision to feature all-Muslim content on one of its biggest platforms is a weighty acknowledgment and validation of the media company's Muslim audience
Fast Company Neal Ungerleider	Google Adds Some Flashy Upgrades To Its iOS App Starting this weekend, Google for iOS now has 3D touch and multitasking. These functions, based on recent Apple additions to their mobile operating system, still aren't available for Android users.
Fast Company Daniel Terdiman	Elon Musk + Sam Altman Launch OpenAI Nonprofit That Will Use AI To "Benefit Humanity" A brand-new organization called OpenAI -- helmed by Elon Musk and a posse of prominent techies -- aims to use AI to "benefit humanity," without worrying about profit.
CRM December 1, 2015 Oren Smilansky	B2B Companies Are Struggling With CX, and It's Eating at Their Bottom Lines An Accenture study finds that business-facing companies are failing to deliver the experiences their customers expect.
Fast Company Neal Ungerleider	Walmart Is Launching Its Own Apple Pay Competitor Walmart Pay is intended as an Apple Pay and Android Pay competitor -- except for the fact that it keeps payments (and fees) completely within the retail giant's in-house ecosystem.
Fast Company Pavithra Mohan	Yahoo Nixes Plan To Spin Off Alibaba Stake Yahoo now intends to spin off all its non-Alibaba assets into a new, as-yet-unnamed company.
Fast Company Neal Ungerleider	Some Twitter Users See Non-Linear Timelines The social network began a limited rollout of non-chronological timelines, which means some users are seeing tweets displayed in an algorithmic, non-linear fashion, somewhat similar to Facebook's News Feed.
Fast Company Sean Captain	Google Life Sciences Rebrands As Verily, Uses Big Data To Figure Out Why We Get Sick Verily marks Google's/Alphabet's formal entry into the burgeoning field of companies intent on gaining health insights using sensors, digital medical records, AI, and more.
Fast Company Pavithra Mohan	Apple's New Battery Case Looks Like An Orthopedic Shoe For Your iPhone The company has released the Smart Battery Case, a silicone case that doubles the battery capacity of the iPhone 6 and 6S.
CRM December 1, 2015 Jeff Coleman	4 Ways to Make Your Customer Satisfaction Surveys Actionable To truly understand customer feedback, you need to ask an important question: Why? The only way to do that: follow up.
Fast Company Sarah Kessler	A Consulting Firm Hired By Uber Found That Its Drivers Are Very Happy Uber's survey seems to paint a selective picture of its drivers. Which is exactly what it's designed to do.
Commercial Investment Real Estate Nov/Dec 2015 Sara S. Patterson	Experienced & Young, Inc. Baby boomers and millennials join forces for improved client satisfaction.
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