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Strategy & Management

Magazine articles on business strategy, management and leadership.

Current Strategy & Management Articles

BusinessWeek May 8, 2008 Henry & Goldstein	The Fires May Not Be Out The crisis appears to have passed for the U.S. financial system, but scores of companies still face default and bankruptcy.
BusinessWeek May 8, 2008 Kerry Sulkowicz	Analyze This How to adjust to going from a senior position to a lower level job.
BusinessWeek May 8, 2008 Ben Levisohn	Beating a Path to Toronto's Exchanges As the dollar declines and commodities surge, more U.S. companies are listing their shares in Canada.
BusinessWeek May 8, 2008 Jack & Suzy Welch	Red Flags for the Decade Ahead What are the big concerns confronting business in the next 10 years?
Popular Mechanics May 7, 2008 Nilay Patel	The Microhoo That Would've Been--and Why It Might Not Matter It's probably for the best that the Microsoft-Yahoo deal is off, but on the surface, the takeover bid made perfect sense.
HBS Working Knowledge May 7, 2008 Richard S. Tedlow	The Intellectual History of Harvard Business School The highlights of a colloquium held at Harvard looks at key developments in the areas of entrepreneurship, organizational behavior, accounting, and strategy, among others.
Search Engine Watch May 6, 2008 Kevin Heisler	CEO Tells Wall St. Why He Invests in SEO Not every CEO understands the value of search engine optimization. Here's one who does: Tom Evans, CEO of Bankrate, tells Wall St. analysts why SEO is one key to the company's success.
The Motley Fool May 6, 2008 Rick Aristotle Munarriz	Yahoo!'s Decker Doubles Down When Microsoft walked away from Yahoo!, it left behind a sea of shareholders who are now irate with Yahoo!'s executives, including new president Susan Decker.
AskMen.com Lisa LaMotta	How To Negotiate Like A Pro While winning every point is rarely an option, if you keep a few principles in mind, you can tilt things in your favor -- whether you're signing a peace treaty or just angling for a raise.
Global Services May 5, 2008 Adyasha Sinha	The U.S. Gains Momentum as an Outsourcing Hub With more and more U.K. firms plunging into offshoring, their next-door neighbor, the U.S., gains brownie points as an outsourcing destination
HBS Working Knowledge May 5, 2008 Martha Lagace	Connecting with Consumers Using Deep Metaphors Deep metaphors are powerful predictors of what customers think and how they react to new or existing goods and services.
The Motley Fool May 5, 2008 Toby Shute	Quick Take: Small Firms, Huge Incentives While large companies always find ways to shower top brass with perks, small firms are uniquely well-positioned to incentivize the entire organization.
Global Services May 4, 2008 Adyasha Sinha	The Real Wonders of Analytics The potential of analytics, not known to many, came to the rescue of the world's leading online music company, when it was faced with the challenge of retaining and reducing the churn rate of its subscribers
Advisor Today May 2008 Rachael Friedman	Seven Steps to Keeping Your Computer in Top Shape These steps may save you thousands in repair costs and downtime - and help you avoid a techno-headache.
HBS Working Knowledge May 2, 2008 Jim Heskett	What is the Future of State Capitalism? These days, state-owned corporations now dwarf even the largest privately-owned global organizations, says the author. What is the impact on competition?
The Motley Fool May 2, 2008 Todd Wenning	A Revolutionary Paper Company An interview with Jeff Mendelsohn, CEO of New Leaf Paper, a privately held recycled paper company that has shaken up the traditional paper market.
Global Services May 1, 2008 Ed Nair	The U.S. Slowdown: Survive & Thrive The global services industry had its best two quarters ever. And, the next few would be marked by measured optimism. A look at how customers and service providers plan to respond to a slowdown.
Registered Rep. May 1, 2008 Matt Oechsli	A Back Door To Success Following are seven rules for success from Charlie Munger, with a little help form Johnny Carson.
LOMA Resource May 2008 Tammy J. McInturff	Technology: What's Next? The life insurance industry is changing rapidly. Insurers today are facing a number of challenges -- everything from a slowing economy to a changing workforce. Finding ways to stay current and grow revenue is no easy task.
LOMA Resource May 2008 John Mara	Capitalizing on Insurance Globalization: IT's Crucial Role Insurers face numerous issues and decisions in expanding their operations around the world.
Global Services April 29, 2008 Verma & Vashistha	Global SMEs on an Acquisition Spree Unlike Feb. '08, when most acquirers were large firms, the month of March saw most deals done by small and medium enterprises. The acquisitions were mostly in the areas of engineering services, BPO, knowledge-process outsourcing, IT consulting, software and IT services.
Global Services April 29, 2008 Raj G. Asava	The Flat World Goes Round and Round While emerging systems integrators have to follow the acquisition route to quickly get into the IT-infrastructure space, global systems integrators find themselves back in the drivers seat due to the mature global delivery capabilities, and knowledge they have built in their favor.
BusinessWeek May 1, 2008 Brian Hindo	Winning the Board Game This primer offers useful, if sometimes equivocal, ideas about getting back to good-governance basics.
CFO May 1, 2008 Kate O'Sullivan	Can This Relationship Be Saved? Auditors and CFOs aren't the friends they once were, but they are working out their differences.
CFO May 1, 2008 Alix Stuart	Auditor Angst Want faster, cheaper audits? Your auditor humbly suggests you avoid last-minute data dumps and other less-than-helpful practices.
CFO May 1, 2008 Marie Leone	Patents under Pressure The battle over business-method patents heads to court in what may be a landmark decision.
CFO May 1, 2008 Russ Banham	Courting Disaster Confusion over 401(k) plan fees is triggering lawsuits and congressional inquiries. What can plan sponsors do to head off trouble?
CFO May 1, 2008 Julia Homer	Silent Partners Signs are appearing that auditors and their clients are working out many of their Sarbox-spawned differences.
CFO May 1, 2008 Scott Leibs	Show Me the Green Companies are trumpeting their environmental achievements - even if the motivation is to sell "green" products rather than be green themselves.
CFO May 1, 2008 Kate Plourd	To Err Is Human, and Common Yes, accounting standards are complex, but simple mistakes are what cause most financial restatements.
CFO May 1, 2008	No Flex, Please, We're Skittish A Deloitte survey finds that many workers are leery of the career impact from taking advantage of nontraditional work schedules.
CFO May 1, 2008 Kate Plourd	Trivially Astute Think you know it all? Test yourself with the new board game, Cash Flow at Risk.
CFO May 1, 2008 Kate O'Sullivan	Top 10 Concerns of CFOs CFOs don't lack for worries as the credit markets continue to create uncertainty.
CFO May 1, 2008 Tom Leander	View from Asia Time to seek alternatives to China? Some CFOs think so.
CFO May 1, 2008 Yasmin Ghahremani	Effort of Duplication "Managed print services" may help companies rein in an insidious expense.
CFO May 1, 2008 Avital Louria Hahn	An Epilogue to Chapter 11 Bankruptcy sales rise as the credit crunch makes reorganization more difficult.
CFO May 1, 2008 Alan Rappeport	Half Full, and Then Some New research suggests that CFOs, like CEOs, can be confident to a fault.
CFO May 1, 2008 Karen M. Kroll	Let the Games Continue The practice of manipulating working capital in the fourth quarter appears to be alive and well.
CFO May 1, 2008 Kate Plourd	Making the Pieces Fit How to avoid finance hiring mistakes.
CFO May 1, 2008 Kate Plourd	Cowboy Up A veteran CFO feeds his rodeo-roper alter ego.
CRM May 1, 2008 Donna Fluss	The Contact Center Identity Crisis You are who you talk to.
CRM May 1, 2008 John Jennick	Hatching a Customer-Connection Plan Egg, the British online bank, knows what its customers are thinking all the time, thanks to surveys conducted by Confirmit.
CRM May 1, 2008 Lauren McKay	How UGC Can Benefit CRM Fostering online communities and embracing user-generated content can provide great value for CRM.
CRM May 1, 2008 Jessica Tsai	Market Focus: Retail/Consumer Packaged Goods -- Price Check, Aisle 5 Everyone is talking about "the R word" -- Recession! -- and for the first time in a long time, price is competing head-to-head with service.
CRM May 1, 2008 Jessica Tsai	Required Reading: Show Me the Talent What do you think your talent needs are and do you have a plan to meet them?
CRM May 2008 Lior Arussy	The Excellence Myth In an exclusive excerpt from his new book Excellence Every Day, the author examines the truth and crippling fictions behind the value of experience.
CRM May 2008 Christopher Musico	And They're Off! Offshore, that is -- and nearshore, and homeshore. When it comes to outsourcing contact centers, it's a whole new horse race.
CRM May 2008 Barton Goldenberg	Is Your Contact Center Built for Multichannel Customers? The boom in self-service doesn't mean your agents are off the hook.
BusinessWeek April 29, 2008	How Google Fuels Its Idea Factory Google CEO Eric Schmidt describes the simple principles driving the company's steady stream of innovations.
Inc. May 1, 2008	Turn Me Into a CEO Examining the skills needed to become a CEO. Plus, how to prepare to hire your first employee.
Inc. May 1, 2008	Ask Kevin Ryan The former CEO of DoubleClick comments on shifting your core business.
Inc. May 2008 Ryan McCarthy	Defying Gravity Some of America's iconic companies took flight in gloomy times.
Inc. May 2008 Elaine Pofeldt	Empty Desk Syndrome How to handle a hiring freeze.
Inc. May 2008 Shivani Vora	Need Cash? The most obvious way to boost cash flow is to change payment terms.
Inc. May 2008 Shivani Vora	How To Find Your Company's Cash Stash How can you reduce the time it takes to send out invoices? Be the paperwork, advises Sue Gillman of consulting firm Aveus. Pretend you are a document on a journey to the invoicing department, and ask yourself these questions.
Inc. May 2008 Darren Dahl	Clip Here and Save Big How to trim your IT budget without making sacrifices.
Inc. May 2008 Athena Schindelheim	Behind The Scenes: Companies at the Heart of Everyday Life A closer look at the Mall of America, Bloomington, Minnesota 3.12.08, 2:24 P.M.
Inc. May 2008	How To Find and Hire Good People Those who have gone before have fine-tuned the art of making the right hire.
Inc. May 2008	Doing Your Due Diligence Checking on potential hires is fraught with hazards, legal and otherwise. Get written consent, and make sure policies are consistently applied. A signed and dated application is a must; be clear that lying on the form is grounds for dismissal.
Inc. May 2008	Finding the Right Person Four steps to hiring the right person.
Inc. May 2008	Resources Where to go online for sample applications, interview help and more.
Inc. May 2008	To Get Useful Answers, Ask Hard Questions Interview strategies to help accurately evaluate a candidate.
Inc. May 2008 Max Chafkin	Gordon Segal of Crate and Barrel As Crate and Barrel's Gordon Segal prepares to step down this month in favor of his longtime No. 2, Barbara Turf, he shares his thoughts on succession.
Inc. May 2008 Leigh Buchanan	A Skimmer's Guide To the Latest Business Books - Sway A brief summary of a business book about motivation.
Inc. May 2008 Norm Brodsky	Street Smarts: The Offer: Part 11 How does life change after you sell a majority interest in your company to an outside investment firm and give up day-to-day management?
Financial Planning May 1, 2008 Jim Grote	The Preserver Successful family governance leads to wealth that outgrows the original business.
The Motley Fool April 29, 2008 Anders Bylund	Google Caught in Pixar's Backdating Fallout Google director Ann Mather could face a lawsuit over backdated stock-option grants she approved in her time as CFO of Pixar.
AskMen.com Mr. Mafioso	Mafioso: How To Use Scare Tactics Learn how to use these tips on using scare tactics to secure success and to get ahead in business.
AskMen.com Dimitri A.C. Ly	Timeless Management Laws The specific nature of your managerial responsibilities may vary, but some aspects of leadership remain universal. These five have stood the test of time.
Bank Technology News May 1, 2008 Avid Modjtabai	The Intersection of Compliance and Risk Management As businesses develop risk-management initiatives, they should keep the following points in mind.
Bank Technology News May 1, 2008 John Adams	Better Processing: An Exercise In Utility Banks beset with budget and cost-saving mandates may soon find that sharing is saving.
Bank Technology News May 1, 2008 Glen Fest	The Cost of Paper and Pens Really Adds Up Banks' need for expense management is building as the credit crisis for financial institutions festers.
HBS Working Knowledge April 28, 2008 Julia Hanna	HBS Cases: Negotiating with Wal-Mart Driving a mutually agreeable deal with a large company such as Wal-Mart means price alone can't be the centerpiece of the interaction.
BusinessWeek April 24, 2008 J. & S. Welch	Keeping Morale Up in a Downturn In tough times, leaders can't afford to be anything but totally transparent.
BusinessWeek April 23, 2008 Steve Hamm	IBM vs. Tata: Who's More American? A tale of the strategies employed by IBM and Tata Motors amid shifting global economic conditions.
BusinessWeek April 23, 2008 Jane Porter	The Scramble for Your Tax Rebate Big-box chains are devising crafty ways to coax stimulus checks into their cash registers.
Smart Money April 23, 2008 Paulette Miniter	CEO Interview: Gannett's Craig Dubow Craig Dubow has led publishing giant Gannett into new territory. Hopefully its shares will follow.
The Motley Fool April 22, 2008 Todd Wenning	3 Unsung Environmental Stewards Big companies could learn some lessons from these environmentally-minded firms.
AskMen.com Mr. Mafioso	How To Make Threats The principles of negotiating with threats can be widely applied, even to business situations.
Global Services April 21, 2008	Offshoring Trend May Reverse Clyde Prestowitz, noted economist, spoke about the asymmetries in the economics of the globalized world, and the impact of American economy and the sliding dollar on the global services industry
Global Services April 21, 2008 Amrita Singh	Outsourcing Goes Rural Amidst barns and ranches, livestock and corncobs could lie the foundation of the next big services outsourcing, as concerns about rising costs drive companies to look at viable options in small towns and rural areas in both the U.S. and Asia.
Bank Systems & Technology April 11, 2008 Maria Bruno-Britz	BB&T Joins Supply Chain Forum Branch Banking & Trust Company SupplyChain360 has joined the Supply Chain Strategy and Management Forum at the University of Tennessee to address critical supply chain issues affecting value and profitability.
Fast Company May 2008 Mark Borden	All Systems Go How General Electric's jet-engine division in Ohio is boosting the company's business in China. A case study in advanced global strategy.
Fast Company May 2008 Anya Kamenetz	The Power of the Prize Lo and behold, contests actually work to spur innovation. So should we use them for everything?
Fast Company May 2008 Danielle Sacks	Creme de la Curator Le Meridien reinvents the art of the hotel experience, by refashioning its 115 disparate properties to appeal to the more creative customer.
Fast Company May 2008 D. & C. Heath	Get Laziness on Your Side How to sway people's decisions with the gentlest of nudges.
Fast Company May 2008 D. & C. Heath	Judge the Nudge Three real-life examples of the 'Save More Tomorrow' strategy.
IndustryWeek May 1, 2008 John R. Brandt	Brandt on Leadership -- Customer Service From Hell Where "Sorry" means never having to solve a customer's problem.
IndustryWeek May 1, 2008 Jill Jusko	Bookshelf: Innovation to the Core: A Blueprint for Transforming the Way your Company Innovates In their new book, Peter Skarzynski and Rowan Gibson detail how to evaluate new growth opportunities, provide guidelines to manage innovation resources and suggest design rules to improve a corporation's innovation pipeline.
IndustryWeek May 1, 2008	Letters to the Editor For May 2008 Readers speak out on global trade issues and respect for employees.
Entrepreneur May 2008 Christopher Percy Collier	All in Good Fun Don't be afraid to lighten up - especially if you're the boss.
Entrepreneur May 2008 Julie Moline	Set the Scene Don't want to have your next meeting in a hotel? There are plenty of stunning spaces in museums, parks and municipal buildings that break the stale conference room mold.
Entrepreneur May 2008 Robert Kiyosaki	Playing to Win To succeed in business, your power players must be social, stable and smart, but most of all, they must win.
Entrepreneur May 2008 Lindsay Holloway	Looking Good Today, looks matter more than ever in our society. Are you and your staff facing the facts?
Entrepreneur May 2008 Guy Kawasaki	Rule of Thumb Make sure your message is loud and clear by following the 10/20/30 rule of Powerpoint.
Entrepreneur May 2008 C.J. Prince	In a Pinch Better safe than sorry, right? Here's how to safeguard your business from customers' credit woes.
Entrepreneur May 2008 Carol Tice	In Too Deep? The top 5 signs that you're relying too much on your business credit card.
Entrepreneur May 2008 Chris Penttila	Buckle Down A slow economy doesn't have to spell trouble. There are always new ways to move forward.
Entrepreneur May 2008 Chris Penttila	How Rude! If your employees' dining habits are breaking deals, teach them to mind their manners.
Entrepreneur May 2008 Gail Dutton	Do the Right Thing Business ethics aren't the same everywhere, so stay on the right side of the law.
IndustryWeek May 1, 2008 John Teresko	The Future of R&D: Leveraging Innovation Contrary to conventional thinking, R&D is a very manageable driver of corporate success.
IndustryWeek May 1, 2008 John Teresko	Seven Emerging Trends in R&D Metrics More companies tracking 'true performance metrics'.
IndustryWeek May 1, 2008 John Teresko	Metrics Matter The top R&D metric used in 2008 is R&D spending as a percentage of sales.
IndustryWeek May 1, 2008 John Teresko	Bookshelf: Execution Revolution: Solving the One Business Problem that Makes Solving All Other Problems Easier Written for CEOs, managers and business professionals, Gary Harpst's new book offers a peek into the author's own entrepreneurial mind.
IndustryWeek May 1, 2008 John Teresko	Bookshelf: The Executive Guide to Boosting Cash Flow and Shareholder Value V. Rory Jones' book guides the reader through a concise set of pragmatic management approaches and practical steps - along with real-life examples, everyday business anecdotes and helpful sidebars - to illustrate specific points and critical insights.
IndustryWeek May 1, 2008 Jonathan Katz	Swarm the Floor Management gets a little closer to the lean action by swarming the floors.
IndustryWeek May 1, 2008 Jonathan Katz	Overworked and Underproductive Survey indicates employees can't do it all in a day.
IndustryWeek May 1, 2008 Jonathan Katz	Choose Plant Sites Selectively Manufacturers need to stay focused on the basics when considering a new site.
IndustryWeek May 1, 2008 Brad Kenney	The 'What, Why, How and When' of Carbon Footprinting How big is your carbon footprint, and how big a commitment will it take to find out? Learn what the green movement will mean for manufacturers.
FAO Today Mar/Apr 2008	Top Legal Eagles Why do some of these human resource outsourcing legal advisors cost $500 an hour?
FAO Today Mar/Apr 2008 Hall et al.	Are You Ready for The `R' Word? Rather than view a potential recession as something you can only "ride out," seize the moment to drive changes that will reduce operating costs and free up cash for projects that will create competitive advantage.
FAO Today Mar/Apr 2008 Peggy Cope	Department Compliance: Are You Desperately Seeking Compliance? New weapons are available in the war to keep companies on the right side of a host of regulations.
FAO Today Mar/Apr 2008 Bob Cecil	Value Judgment Assessments can help shared services add more value. Here's how.
FAO Today Mar/Apr 2008 Michael J. Steer	Picking the Right Model There is a definite shift toward a more sophisticated and segmented view of processes outsourcing with the relatively unsophisticated model of "all or nothing" morphing into a more hybrid solution.
FAO Today Mar/Apr 2008 Phil Fersht	Judgment Calls The worst mistakes companies make when they evaluate outsourcing -- and how to avoid them.
HRO Today April 2008 Russ Banham	HRO on the Front Burner Rather than put off its human resource outsourcing program during its massive acquisition of Maytag in 2006, Whirlpool plowed ahead with its transformational efforts. Two years later, the company is reaping the rewards.
HRO Today April 2008 Beacham & Mindrum	High-Performance Talent Management: Driving Business Value from HR and HRO Taking a holistic approach to developing and managing talent can help your organization drive better business results from your HR and learning outsourcing program.
HRO Today April 2008 Andy Teng	Leading the Charge Into a New Era As chairman of HR Business Process Outsourcing Buyers Group, the most important organization in the HR outsourcing industry, LeAnne Andersen is helping the industry mature in a way that serves employers and providers alike in a rapidly evolving marketplace.
HRO Today April 2008 Andy Teng	Department Benefits: A Model TBO Rollout When Land O'Lakes wanted to step up service delivery in benefits, outsourcing helped the company ensure implementation was as smooth as butter.
HRO Today April 2008 Atul Vashistha	Weathering an Economic Downturn -- and Growing Companies that can fully realize their return on services globalization will position themselves to emerge from the downturn as stronger, more competitive organizations.
HRO Today April 2008 Barron & Ranjan	Embracing the World's Offerings Global sourcing is increasingly a valuable tool for achieving business process outsourcing cost savings, and HR outsourcing buyers, long holdouts against offshoring, will finally start to give in to its alluring value.
HRO Today April 2008 Baader & Giacomelli	Divide and Conquer in HRO In the first of two parts, the authors examine how your organization can decide on centralization, standardization, and outsourcing.
Advanced Manufacturing Buahene & Kovary	Manufacturing Matters Succession planning: is yours a plan for success?
Global Services April 10, 2008 Blackman & Schweyer	Revelations in the Desert The Human Capital Institute hosted its third national talent management summit in Scottsdale, Arizona. Almost 600 delegates gathered by the desert, under a big blue sky, in anticipation of riveting discussions and new ideas.
Insurance & Technology April 1, 2008 Margaret Resce Milkint	Insurance Companies Can Leverage Their Use of Cutting-Edge Technology to Attract Talent Insurers should publicize their technology innovation as part of their recruitment messages to attract top talent.
Commercial Investment Real Estate Mar/Apr 2008 Jim Van Dellen	Terms of Agreement The author compares interest-based negotiation to hard-nosed negotiation. Effective negotiation is about building profitable and sustainable relationships.
Global Services April 9, 2008 Deborah Kops	Wrecking Ball Implementation of new operating models requires the corporate equivalent of wrecking an old building in order to build anew, yet few corporate managers are trained to swing the wrecking ball carefully, communicating in the most effective way to employees, and prepare for the fallout
Registered Rep. April 1, 2008 David Geracioti	Sallie Krawcheck A conversation with Sally Krawcheck, CEO of Citigroup's Smith Barney unit, about the company's recent reorganization.
Registered Rep. April 1, 2008 Christina Mucciolo	Citi Reorganizes For Smith Barney Citigroup announces plans to reorganize its private bank and Global Wealth Management division into four separate units according to client wealth.
Registered Rep. April 1, 2008	Raymond James Financial Services A conversation with Dick Averitt, chairman and CEO of Raymond James Financial Services in St. Petersburg, Florida.
Registered Rep. April 1, 2008	First Allied Securities A conversation with Keith Gregg, president and co-CEO of First Allied Services in San Diego, California.
Registered Rep. April 1, 2008	Wachovia Securities Financial Network A conversation with John Peluso, head of Wachovia Securities Financial Network, in St. Louis, Missouri.
Registered Rep. April 1, 2008	Cambridge Investment Research, Inc. A conversation with Eric Schwartz, founder and chairman of Cambridge Investment Research, Inc., in Fairfield, Iowa.
Registered Rep. April 1, 2008	Woodbury Financial Services A conversation with Walter White, president of Woodbury Financial Services, in Woodbury, Minnesota.
Food Engineering April 1, 2008	Outsourcing requires homework There's no doubt that outsourcing can save money and take the pressure off several business tasks -- if executed properly. But many companies don't do homework first, according to this Deloitte Consulting 2008 report.
Advisor Today April 2008 Kirk J. Hulett	Getting to Know Your Employees With a formal performance-feedback process, you get motivated employees who can help enhance your business success.
Global Services April 2, 2008 Adyasha Sinha	Changing Lanes with ESO A product may be "Made in China" or "Made in U.S.A." but it's the "Engineered Globally" tag that is up for grabs
CRM April 1, 2008 Jessica Tsai	The Rebirth of Taxes Congress's proposed Sales Tax Fairness and Simplification Act aims to give each state the right to require businesses that participate in interstate commerce to collect a sales tax from customers, regardless of the business's tax nexus.
CRM April 1, 2008 Christopher Musico	Labor Disputes Reach The Contact Center Pending lawsuits filed against AT&T and other companies over unpaid contact center wages could change the traditional value model.
CRM April 1, 2008	The Pulse How Does Your Company Handle its CRM Solution?
CRM April 2008	The 2008 CRM Service Awards: Table of Contents and Introduction The leaders, the winners, and the honorees - the best of the CRM service industry over the last 12 months.
CRM April 2008	The 2008 CRM Service Awards: Rising Stars -- Introduction The Rising Stars of 2008 are at your service.
CRM April 2008	The 2008 CRM Service Awards: Elite -- Introduction These four implementations - successfully undertaken by wildly different companies utilizing products from a variety of vendors - represent the very best of this year's efforts.
CRM April 2008 Jessica Tsai	The 2008 CRM Service Awards: Elite -- iRobot Automation is second nature to robotics supplier iRobot, making automated customer service from RightNow Technologies a solid match.
CRM April 2008	The 2008 CRM Service Awards: Introduction Redefining the categories used to rate the vendors in the customer care marketplace into seven areas.
CRM April 2008 David Jastrow	The 2008 CRM Service Awards: Outsourcing Customer service outsourcing comes down to comfort; West retains the crown.
Inc. April 2008 Bennett & Tiku	Thanks, But No Thanks Why to avoid taking out a merchant cash advance.
Inc. April 2008 Ryan McCarthy	Blessed Events How to make a sponsorship pay off.
Inc. April 2008 Lauren Cooper	A Buyer's Guide To Events Looking for a little ROI among the RSVPs? Here's what sponsors pay (and the benefits they receive) at events of all sizes.
Inc. April 2008 Elaine Appleton Grant	Ready to Call It Quits Dealing with telecom contracts.
Inc. April 2008 Michael Fitzgerald	What Are You Trying to Say? Translators for your business.
Inc. April 2008 Patrick J. Sauer	The Fight of His Life An update to a 2006 article about Bill Van Ness, who was fighting a threatened eminent domain seizure of his property.
Inc. April 2008	How to Launch Your Company's 401(k) Plan Introduction to an article that details a step-by-step guide to picking a plan, a primer on the fees you can expect to pay, questions to ask a prospective investment adviser, and resources for further inquiry.
Inc. April 2008	Picking a Plan If you want to encourage your employees to contribute to their retirement, there are two options.
Inc. April 2008	3 Questions to Ask An Investment Advisor What to ask an investment advisor when setting up a 401(k) plan.
Inc. April 2008	Figuring Out the Fees Don't believe it if an adviser says his services cost nothing - you're paying for it, one way or another. Here's a breakdown of the fees to watch for.
Inc. April 2008 Laura Cohn	States Eye New Taxes Facing budget shortfalls, tax commissioners in many states are desperate for new sources of revenue. Guess where they're looking?
Inc. April 2008 Leigh Buchanan	Skimmers Guide to the Latest Business Books A summary of the new business book "The Game-Changer: How You Can Drive Revenue and Profit Growth With Innovation."
Inc. April 2008 Norm Brodsky	Street Smarts: Offer: Part 10 A business owner finally finds the pot at the end of the rainbow.
Inc. April 2008 Joel Spolsky	Fire and Motion One simple concept defines competition and strategy: fire and motion.
CFO April 1, 2008 Sarah Johnson	Goodbye GAAP It's time to start preparing for the arrival of international accounting standards.
CFO April 1, 2008 Alix Stuart	Trials & Errors As two recent securities lawsuits illustrate, there are no guarantees when you go to court.
CFO April 1, 2008 Vincent Ryan	Sucking It Up With prices gushing past $100 per barrel, companies are trying to consume less oil.
CFO April 1, 2008 Randy Myers	The Loan Danger Borrowing from 401(k) accounts can be a bad deal all around and places a large burden on employers.
CFO April 1, 2008 Julia Homer	Hello IFRS The international standards are knocking at our doors, but their convergence with GAAP is clouded with questions.
CFO April 1, 2008 CFO Readers	The Kids Are Alright Readers write to say the only problem with the new generation is management's perception of it. Also: The market can cure health-care's ailments; FASB's foolishness; the angry legacy of outsourcing; and more.
CFO April 1, 2008 Alix Stuart	Keeping It to Themselves Companies are dragging their feet on adhering to the SEC's expanded compensation-disclosure requirements.
CFO April 1, 2008 Marie Leone	As Fair Value Simmers A "huge valuation challenge" awaits M&A parties when FAS 141(R) takes effect December 15. One solution: Get the deal done now.
CFO April 1, 2008 Avital Louria Hahn	Crunching the Words New software purports to give auditors clues as to when executives' public statements indicate that fraud may be at hand.
CFO April 1, 2008 Kate Plourd	Readin', Writin', and ROI Why your tuition-reimbursement program may not be providing the retention value you figured it would, and a case study of a company that does it right.
CFO April 1, 2008 Kate O'Sullivan	An Ill-Suited Move When listing on the NYSE became too rich for Syms's blood, it turned to the Pink Sheets instead. Investors were outraged. Next stop: Nasdaq.
CFO April 1, 2008 Kate O'Sullivan	Business Outlook Survey CFOs are retrenching as the United States enters what could be a lengthy recession.
CFO April 1, 2008 Scott Leibs	Firewall of Silence Data security breaches are rampant, and costly. So why don't C-level executives talk about them?
CFO April 1, 2008 Avital Louria Hahn	Picking Up the Pieces In the wake of a broken deal, how do companies move on?
CFO April 1, 2008 Alan Rappeport	One Standard, Many Laws Accounting convergence could be derailed by countries making too many modifications.
CFO April 1, 2008 Lori Calabro	The GAO's David Walker Why David M. Walker decided he could spread the word about the government's fiscal maladies more effectively by moving to private life.
CFO April 1, 2008 Russ Banham	Retired but Not Forgotten How much D&O coverage do former officers and directors need?
CFO April 1, 2008 Kate Plourd	Back to School A stint teaching college can ease the transition from corporate life.
CFO April 1, 2008 Kate Plourd	Form 1040-SOS Jackson Hewitt and H&R Block have more in common than their line of work. After being rocked by scandals, both have new CFOs.
CFO April 1, 2008 Kate Plourd	But He Did Not Violate Sarbox The CFO and the case of the fabricated frostbite.
CRM April 1, 2008 Lior Arussy	Where Has All the Commitment Gone? Lofty statements too often end up as small and meaningless actions.
CRM April 1, 2008 Woody Driggs	Serving Up Customer Delight Embracing customer centricity isn't the same as delivering it.
CRM April 1, 2008 Donna Fluss	Productivity and Workforce Management Contact center workforce management solutions typically pay for themselves in under a year - can you afford not to have one?
CRM April 2008 Jim Dickie	The Poker Dynamics of CRM Today's companies are finding a full house of technology options.
Investment Advisor April 2008 James J. Green	New COO for PAS Pershing Advisor Solutions conducted a nationwide search for the job of chief operating officer, and found the top candidate in the office next door, naming Karen Novak, former managing director and chief operations manager, as COO.
Investment Advisor April 2008	Catching up with...Patricia Cox Patricia Cox, chief operating officer of Schwab Institutional, discusses her new role and focus.
Investment Advisor April 2008 Melanie Waddell	Taking the Helm William McNabb will take cues from his predecessor, John Brennan, as he assumes top spot at Vanguard as president and director.
Investment Advisor April 2008 Elizabeth D. Festa	FINRA and SEC Look to Build Bridges Seminars for chief compliance officers includes recommendations for keeping the lines of communication open between broker firms, the Financial Industry Regulatory Authority, and the Securities and Exchange Commission.
LOMA Resource April 2008 Jennifer C. Rankin	Beyond the Boomers How insurance companies are positioning themselves for the demographic shift that will follow the Baby Boomers.
Global Services March 31, 2008	Recession Fails to Impact M&A Trend Though the tone was a bit conservative compared to January, substantial M&A activity in IT/BPO was reported in February. Seventy eight percent of the deals happened in the U.S., despite difficult economic conditions with the largest deal being Reed Elsevier acquiring Choice Point for $3.5 billion
MyBusiness Apr/May 2008 Geoff Williams	Coping With Copycats Taking legal action against imitating enterprises is an option, but it will mostly be your word against theirs without proper documentation.
MyBusiness Apr/May 2008 Matt Bolch	Work It Out If you want to save money on next year's business taxes, remember one number: 8850.
MyBusiness Apr/May 2008 Megan Pacella	Ask the Expert Is profit sharing a good idea to keep employees in high spirits?
MyBusiness Apr/May 2008	From Sea to Shining Sea A look at the immigration debate in several key states.
MyBusiness Apr/May 2008 Harvey King	MyWay How not to write your next business award acceptance speech.
MyBusiness Apr/May 2008 Beth Milito	Rule of Law What you need to know about verifying an employee's work authorization.
Bank Technology News April 1, 2008 Glen Fest	Small Changes Can Produce Big Gains Small-business remote deposit capture has been a tough play for banks, which often can't justify the low fee income and added support costs of such small-volume clients. But times are changing.
Bank Technology News April 1, 2008 Glen Fest	Processors Face `Alternative' Dilemma The emergence of online alternative payments poses a dilemma for acquirers that don't want to lose the better revenue from card processing, and who would rather not go out on a limb to pick winners among the burgeoning field of alternative payment providers.
Bank Technology News April 1, 2008	Consumers Heavily Prefer One Card While many consumers carry a bunch of credit and debit cards, they generally favor one card. Issuers want to know how they can be the preferred card in that person's wallet.
Bank Technology News April 1, 2008	Closing the Loop On Client Feedback Collecting customer feedback, responding to complaints, identifying trends and translating all that data to front-line employees for better customer service has long been a particular challenge for banks.
Bank Technology News April 1, 2008 Anthony Malakian	Internal Controls Need To Be Tightened Robert Jones, author of the whitepaper, "When Bad Things Happen to Good Banks," speaks with Bank Technology News about how banks can better manage their internal controls and technology initiatives to avoid being the next big blow up.
Financial Planning April 1, 2008 Elizabeth O'Brien	Crisis Leadership Now A well-developed crisis management plan can help you prepare for the unexpected, from headline-dominating disasters to more localized incidents, Laurence Barton writes in his new book.
U.S. Banker April 2008 Karen Krebsbach	What's Delaying the SEC on IFRS? How many decades will it take the SEC to mandate IFRS over the U.S. Generally Accepting Accounting Principles?
FAO Today Jan/Feb 2008 Elliot Clark	CEO's Corner: Happy New Year ... I Think. Recession looms, markets tank - what does it mean to FAO initiatives?
FAO Today Jan/Feb 2008 Elliot Clark	Baking the Dozen How a list ranking the top Enterprise Providers was compiled.
FAO Today Jan/Feb 2008	The Baker's Dozen: Enterprise Whether it's service scope, deal size, or customer satisfaction, these players in the FAO space all turned in outstanding performances for 2007.
FAO Today Jan/Feb 2008 Peggy Cope	Best-Practices Event Looks to the Future As The Hackett Group gears up for its annual conference, concerns about the economy add a new twist to a time-honored approach.
FAO Today Jan/Feb 2008 Chris Gattenio	The Integrated Finance Organization One hallmark of successful companies is a focus on driving integration of information across the enterprise.
FAO Today Jan/Feb 2008 Ramakrishnan & Frangulescu	Are You Winning? Complement your Service Level Agreements by using a strategic sourcing scorecard.
Banking Strategies Mar/Apr 2008 Kenneth Cline	Reflections of a Maverick Banker An interview with Wells Fargo chairman Richard Kovacevich, who attributes his "maverick" success to mixing quantitative and "soft" skills.
Banking Strategies Mar/Apr 2008 Kenneth Cline	Innovation Test for Capital One's Lynn Pike An interview with Lynn Pike, president of Capital One Financial Corp.'s banking unit, who seeks to bring innovative leadership to the division despite challenging conditions.
Banking Strategies Mar/Apr 2008 Bob Grothe	Cashing in Rewards Programs Cash holds less appeal in rewards programs for affluent cardholders than for mass-market customers. So, how does a bank use cash within a rewards mix to achieve real benefits to its loyalty program?
Banking Strategies Mar/Apr 2008 Deborah L. Bianucci	Are you a "Maverick?" The BAI Mavericks in Banking forum, May 5-7 in Palo Alto, California, will provide a forum for retail financial services executives confronting both challenges and opportunities in these difficult times.
HRO Europe Oct/Nov 2007 Elliot Clark	CEOs Corner: Random Thoughts on the Future An HRO magazine CEO touches on the environment, the industry, the future of our magazine content, the growth of online content, and why he's finally in the tree-hugger camp.
HRO Europe Oct/Nov 2007 Andy Teng	Shared Services: Training Wheels for First-time Outsourcing Adopters? Should companies engage in shared services before they outsource? While some report better results with this intermediate step, others say it's not a necessity to achieving great HRO implementation.
HRO Europe Oct/Nov 2007 Tim Palmer	HRO Buyers Rethink Choices: Big or Small, Multi- or Single-process? Like everything else in life, context will determine the right decision. Do your homework and create a strategy that best suits your needs.
HRO Europe Oct/Nov 2007 Linda Merritt	Reality Therapy: Money Matters in HRO, and Change Happens Often Global HRO is a successful multi-billion dollar industry. It is also experiencing the natural growing pains of a not-yet-mature marketplace. To overcome the inherent problems, Face them jointly and head on.