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CRM
September 2013
Marshall Lager |
Customer Retention Starts with Listening Whatever your profession, hearing what your customers say is crucial.   |
CRM
September 2013
Paul Hagen |
Organizational Design from the Inside Out Architect your business with a focus on the future. |
CRM
September 2013
Maria Minsker |
Creating Brand Promoters Expressing genuine interest in customers is key to extraordinary service. |
CIO
August 30, 2013
Brendan Mcgowan |
CIOs Say Mentoring Works, Classes Don't A survey of 200 CIOs finds that most well-meaning efforts at IT leadership development aren't very successful. |
CIO
August 22, 2013 |
How to Get IT and the Business on the Same Team A management consultant gives three practical tips for building an amiable working relationship between IT and business employees |
CIO
August 28, 2013
Maryfran Johnson |
CIOs Play Vital Role in the Emerging Science of Talent Analytics As 'social sensing' analytics give HR departments reams of new employee data, IT partnerships are a key ingredient for success. |
CIO
August 28, 2013
Adam Dennison |
New Role for the CIO: Chief Process Officer? CIO's Publisher wonders why all the burdens of IT process-creating and policy-making for new technologies must fall on the CIO's shoulders. Should vendors be stepping up to help? |
CIO
August 28, 2013
Lauren Brousell |
Patriots Deploy Stadium Wi-Fi to Compete With the Comforts of Home The New England Patriots hope Wi-Fi and exclusive content will lure fans from the comfy couch to chilly Gillette Stadium |
CIO
August 28, 2013 |
Toyota Goes All-in With Social Media Monitoring Toyota's CIO says the car maker analyzes social media commentary to learn what customers think of specific vehicles, identify quality problems and increase the accuracy of sales predictions. |
CIO
August 28, 2013 |
Kennametal CEO Uses IT to Keep a Laser Focus on Customers For Carlos Cardoso, CEO of Kennametal, a wealth of data about customers' manufacturing plants allows his company to identify ways to boost efficiency |
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