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Registered Rep.
October 14, 2013
Matt Oechsli |
Mastering the Personal Introduction An important point to remember is that by asking for an introduction, you are helping your client help you by identifying a specific person you'd like to meet.   |
CRM
November 2013
Leonard Klie |
Customer Support: Keeping Up with the Digital Migration The phone is losing ground as a leading communication channel. Can you meet customers where they're going? |
CRM
November 2013
Lior Arussy |
The Core of Customer Centricity You can't transform your company without your employees' help. |
CRM
November 2013
Donna Fluss |
Outbound Dialing Makes a Comeback The practical realities of today's consumers are driving changes in technology. Companies need to develop effective multichannel outbound/inbound/blended strategies. |
CRM
November 2013
Patrick Gibbons |
Hungry for Customer Intelligence Customer experience professionals must satisfy appetites company wide. |
CRM
November 2013 |
Insert Humanity and Trust into Customer Relationships It's more than listening; it's incorporating feedback into the enterprise. |
CRM
November 2013
Maria Minsker |
Leverage the Human Brand Incorporate the surprising psychology behind customer choice and loyalty. |
CRM
November 2013
Leonard Klie |
Xerox: The Customer Service Company The company does a lot more than just documents. |
CIO
October 31, 2013 |
How the Introverted CIO Can Survive in an Extroverted World A lifelong introvert identifies small adjustments introverts can make to strengthen their leadership skills. |
CIO
October 31, 2013
Martha Heller |
This CEO Says: Bring on the Data David Williams is CEO of Deloitte Financial Advisory Services and a self-descibed data wonk. Here he describes his use of data and social media and offers advice to CIOs. |
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