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CRM
January 2014
Leonard Klie |
Is There Life After Death for Loyalty Points? Colloquy report shows varying bequeathing policies for leading airline, hotel, and credit card loyalty programs.   |
CRM
January 2014
Maria Minsker |
The Key to Delivering Amazing Customer Service Shep Hyken outlines Ace Hardware's secrets to going beyond 'satisfactory.' |
HBS Working Knowledge
December 30, 2013 |
Most Popular Articles of 2013 What topics intrigued Harvard Business School Working Knowledge readers in 2013? Read our Top 10 list of most-read stories. |
HBS Working Knowledge
December 30, 2013
Deborah Blagg |
HBS Cases: What Warren Buffett Saw in Newspapers When Warren Buffett made a bid for troubled Media General's newspapers, analysts wondered whether the legendary investor had lost his fastball. Hardly, as Benjamin Esty's case reveals. |
CRM
December 13, 2013
Tom Wilde |
Leverage Video to Empower a Field Work Force Used correctly, this medium can pay off big for your business. |
HBS Working Knowledge
December 23, 2013
Michael Blanding |
Just How Independent are `Independent' Directors? A rule in China, which mandates publicly-traded company directors to explain their dissenting votes, provides Tarun Khanna and Juan Ma with rich data looking into the inner workings of how board members interact. |
CIO
December 19, 2013 |
CEO Says CIOs Need to Be a Source of Energy and Innovation Allstate's CEO says the CIO's office is only 20 feet away, so he can easily get thoughts from "one of the architects of our business innovation." |
CIO
December 19, 2013
Mary Brandel |
Culture of Innovation Starts With IT The CIO of Altria, a consumer packaged goods company, says innovation requires a new mind-set in the IT department. |
CIO
December 16, 2013
Jeremy Kirk |
5 Things Businesses Should Know About Bitcoin The digital currency features low transaction costs but is highly volatile and attracting regulatory scrutiny. |
CRM
December 13, 2013
Rogers & Stein |
Three Keys to Igniting Sales Team Motivation Harness reps' drive to win by teaching skills for improvement. |
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