Strategy & Management

Magazine articles on business strategy, management and leadership.

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HBS Working Knowledge May 5, 2014 Carmen Nobel	Reflecting on Work Improves Job Performance New research by Francesca Gino, Gary Pisano, and colleagues shows that taking time to reflect on our work improves job performance in the long run.
CRM April 25, 2014 Sean Gordon	Use Gamification Strategies to Boost Your Team's Batting Average Look to America's favorite pastime to inspire your sales team.
Fast Company Chris Gayomali	Google Shopping Launches Same-Day Delivery In NYC and L.A. -- And It's Free For Six Months Google's battles with the Apples and Facebooks of the world are well documented, but it's also worth paying attention to the search giant's not-so-secret desire to become the next Amazon.
Fast Company Samantha Cole	Pixar's Ed Catmull On Why Communication Should Know No Boundaries Pixar has nearly 30 years of imaginative work behind it, but the company struggles with the same frustrations as any organization.
Fast Company Lydia Dishman	How Your Philosophy Degree Can Be Relevant To Tech Startup Success Jon Dahl is VP of technology at Brightcove. Though he still considers himself a software developer, Dahl's philosophy degree proves more useful in his work than one might think.
Fast Company Rebecca Greenfield	How Disney's Imagineers Keep The Magic Ideas Coming From the teacup ride to Splash Mountain, Disney's Imagineers have, for decades, built the magical real-world counterparts to the fantasy lands depicted in Disney's movies.
CRM May 2014 Leonard Klie	The New Roles of Customer Service Outsourcers Labor rates are no longer the main concern as companies consider outsourcing their contact centers.
CRM May 2014 Bruce Temkin	The Rise of Empathy Six steps for understanding your customers.
CRM May 2014 Sarah Sluis	Push Notifications Help Keep Customers Close Consumers like receiving notices, but companies need to use them cautiously.
CRM May 2014 Leonard Klie	Microsoft Dynamics Convergence: Microsoft Homes in on Customer Centricity Convergence keynote speaker says businesses that serve customers best are P2P (people-to-people).
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