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CRM June 2014 Maria Minsker |
Is Overcouponing Hurting Your Business? Marketers need to take back control over brands' coupon strategies. |
CRM June 2014 Sarah Sluis |
Beauty Marketers Must Put Their Best Face Forward Five tips from industry experts to help make over your customer engagement efforts. |
CRM June 2014 David Myron |
Don't Discount Discounts While the mere mention of coupons might be met with disdain by your executives, it's a trend that, since the Great Recession, is on the rise. |
CRM June 2014 Michael Vickers |
Using CRM to Create Real Relationships Understand to be understood. |
CRM June 2014 Paul Greenberg |
What's Customer Engagement Again? More than just a buzzword, it's key to retaining today's digital customer. |
CRM June 2014 Josh Bernoff |
4 Ideas to Prepare for the Mobile Mind Shift A new force is driving the customer experience. |
CRM June 2014 Leonard Klie |
Ovum Expects Home-Based Agents to Soar by 2017 The annual growth rate is twice that of the brick-and-mortar contact center outsourcing market. |
CRM June 2014 Sarah Sluis |
Airline Loyalty Programs in Flux Consumers and airlines rethink their commitments to each other. |
CRM June 2014 Maria Minsker |
Finding the Soft Edge Solid strategy and great execution are just two sides of the long-term success triangle. |
CRM June 2014 Sarah Sluis |
Varsity Sales Squad Racks Up Points with LevelEleven App Contest app helps increase sales and encourage best practices for cheerleading apparel company. |
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