Strategy & Management

Magazine articles on business strategy, management and leadership.

Old Articles: <Older 16801-16810 Newer>

CRM December 2014 Leonard Klie	5 Hot Customer Service Technologies The latest innovations add a sense of immediacy to customer interactions.
CRM December 2014 Maria Minsker	The 3 Cardinal Rules of Cause Marketing There's a fine line between giving and gimmick.
CRM December 2014 Paul Korzeniowski	Subscription Services Can Revamp Business But Challenge Contact Centers A new business model takes shape, where consumers rent goods and services rather than buy them.
CRM December 2014 David Myron	Why You Should Consider Customer Journey Maps While creating a customer journey map that accounts for experiences across multiple channels might sound difficult, it is possible.
CRM December 2014 Jim Dickie	Coaching Solutions Guide Reps to Sales Success Innovation steps in where sales training leaves off.
CRM December 2014 Natalie Petouhoff	Managing CX in the Age of Digital Disruption 7 steps for navigating the digital social landscape.
CRM December 2014 Esteban Kolsky	Why CRM Is Not Dead Simple interactions give way to end-to-end experiences.
CRM December 2014 Megan Burns	What Drives a Profitable Customer Experience? Companies that value customers need to let them know.
CRM December 2014 Leonard Klie	Campaign Management Needs to Cross Channels Despite improvements, cross-channel campaign management still has usability challenges.
CRM December 2014 Maria Minsker	Revealing the Keys to Leading Digital Transformations Smart technology investments are just the beginning.
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