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Fast Company
Sarah Kessler |
Imgur Community Manager Says She Received Death Threats After Enforcing Guidelines When the social network began removing obscene and sexually explicit comments from its comments sections -- some users protested by taking over its homepage.   |
Fast Company
Rose Pastore |
In Odd Facebook Post, Netflix CEO Says No Ads Coming To Netflix It was a strange response to the news reports yesterday that Netflix is testing ads to run before its videos. |
HBS Working Knowledge
June 1, 2015
Michael Blanding |
The Surprising Benefits of Oversharing In a social media culture that encourages sharing of embarrassing information, revealing too much can benefit individuals but hurt businesses. |
Fast Company
Neal Ungerleider |
Uber Updates Privacy Policies Ridesharing giant Uber has just revised its privacy policy to track riders' locations even when the app is not being used, and to send promotional discounts to friends and family members. |
CRM
June 2015
Oren Smilansky |
What You Need to Know About Customer Experience Maps Before a company designs its map, it should take a number of steps to make sure it doesn't go off course |
CRM
June 2015
Jim Dickie |
What We've Got Here Is Failure to Collaborate If networking systems are underused, don't blame the technology |
CRM
June 2015
Paul Greenberg |
It's Time to Rethink Customer Lifetime Value Look past transactions to interactions |
CRM
June 2015
Roxana Strohmenger |
Taking a Measurable Approach to Customer Experience The ideal experience must deliver for consumers and businesses |
CRM
June 2015
Leonard Klie |
CX Spending Is on the Rise Companies start to see value in their customer experience efforts |
CRM
June 2015 |
Required Reading: The Wallet Allocation Rule Is a Better Metric for Businesses Net Promoter and satisfaction scores paint an incomplete picture. In their new book, Timothy Keiningham and others offer a fresh approach to measuring business impact. |
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