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HBS Working Knowledge
July 1, 2015
Carmen Nobel |
A Bank That Takes Parmesan as Collateral: The Cheese Stands a Loan Nikolaos Trichakis discusses the subject of a new Harvard Business School case study: the Italian regional bank Credito Emiliano, which accepts young Parmigiano-Reggiano as collateral, and then ages it in climate-controlled vaults.  |
CRM
July 2015
Maria Minsker |
Great Customer Experience Starts with the Right Corporate Culture Engaged employees make for more satisfied customers  |
CRM
July 2015 |
In Relationships We Trust Forge a deeper bond with stakeholders |
CRM
July 2015 |
Global Customer Trust Hits a New Low Companies must put their trust in customers |
CRM
July 2015 |
Required Reading: To Be Truly Customer-Centric, Companies Must Think Round Emotional connections are key for building long-term customer relationships |
Fast Company
Rose Pastore |
Mark Zuckerberg: The Future Of Facebook Is Sharing Thoughts During a Q&A on Facebook today, Mark Zuckerberg revealed his dream for the future of social media: mind-to-mind thought sharing. |
Fast Company
Neal Ungerleider |
Ford Launches Car-Sharing Services The auto giant is partnering with Getaround, a company that lets car owners lease out their vehicle for a few hours a day. |
Fast Company
Kim Lightbody |
Disney Bans Selfie Sticks Walt Disney World is the latest organization to ban selfie sticks, citing safety concerns for both guests and workers at its theme parks. |
CRM
June 18, 2015
Michael Cholak |
Just How Important Is Customer Service to Customer Loyalty? It turns out other factors are bigger. But here's why it matters. |
CRM
June 17, 2015
Oren Smilansky |
At Forrester's Customer Experience Forum, Leading Thinkers Stress Improving Pain Points In an emotion-filled customer landscape, companies can stand out by fixing what competitors have overlooked. |
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