| Current Technology Management Articles |
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Global Services
May 5, 2008
Imrana Khan |
Outsourcing Causing Software Vulnerabilities The trend to outsource applications coding is now a contributor to making business software more vulnerable.   |
Advisor Today
May 2008
Rachael Friedman |
Seven Steps to Keeping Your Computer in Top Shape These steps may save you thousands in repair costs and downtime - and help you avoid a techno-headache. |
HRO Europe
Jan 2008/Apr 2008
Andy Teng |
Are Buyers and Providers Really Ready for Global RPO? CSC continues to blaze a trail by establishing itself as a pioneer in the global RPO segment. |
Global Services
May 1, 2008
Ed Nair |
The U.S. Slowdown: Survive & Thrive The global services industry had its best two quarters ever. And, the next few would be marked by measured optimism. A look at how customers and service providers plan to respond to a slowdown. |
LOMA Resource
May 2008
Tammy J. McInturff |
Technology: What's Next? The life insurance industry is changing rapidly. Insurers today are facing a number of challenges -- everything from a slowing economy to a changing workforce. Finding ways to stay current and grow revenue is no easy task. |
LOMA Resource
May 2008
John Mara |
Capitalizing on Insurance Globalization: IT's Crucial Role Insurers face numerous issues and decisions in expanding their operations around the world. |
BusinessWeek
May 1, 2008
Peter Burrows |
The Mac in the Gray Flannel Suit More office workers infatuated with iPods and iPhones are demanding Macs. Is business ready? Is Apple? |
CFO
May 1, 2008
Scott Leibs |
General Ledger vs. Major Opportunity A tight partnership between finance and IT is allowing AT&T to pinpoint the bottom-line impact of its Apple iPhone business. |
CRM
May 1, 2008
J. David Lashar |
The Hidden Cost of SaaS Software-as-a-service fulfills its value proposition -- sometimes. |
CRM
May 1, 2008
James Kobielus |
Serving Many Masters Customer data and business data must be controlled through master data management. |
CRM
May 1, 2008
Christopher Musico |
Tech Solution: Price Optimization Tools Use technology to help you price products and services to stay competitive while still ensuring profitability. |
CRM
May 2008
Jessica Sebor |
7 Steps to SOA Success Services-oriented architecture -- and the Web services it supports -- is one of today's hottest software trends. It's also one of the least understood. |
Inc.
May 2008
Darren Dahl |
Clip Here and Save Big How to trim your IT budget without making sacrifices. |
Inc.
May 2008
Michael Fitzgerald |
Go Ahead and Take It Technology often comes with a hefty price tag, but there are many programs and services your office can use gratis. |
Bank Systems & Technology
April 28, 2008
Maria Bruno-Britz |
Analytics Are Becoming Increasingly Important Tools in Banks' Customer Retention Strategies Predictive analytics tools are helping banks understand customers' behaviors and meet their unique needs with tailored products and services, improving customer retention as a result. |
Bank Systems & Technology
April 28, 2008
Lisa Valentine |
The Bank of New York Mellon Integrates Legacy Systems to Offer Customers Only the Best Following the merger of The Bank of New York and Mellon Financial, cohead of treasury services integration efforts Al Briand forges a best-of-breed and technology portfolio while continuing to provide Treasury Services customers with innovative new products. |
Bank Systems & Technology
April 28, 2008
Maria Bruno-Britz |
Banks Prove Top Performers in Call Center Study Banks are tops when it comes to their call centers, according to a new study. |
Bank Systems & Technology
April 28, 2008
Nancy Feig |
Banks Told to Prep for New International ACH Rules The NACHA rule and format for international ACH transactions presents both opportunities and challenges for banks. |
Bank Systems & Technology
April 28, 2008
Peggy Bresnick Kendler |
AML Efforts Intensify As banks look to step up efforts to monitor their customers' financial activities and comply with increasingly stringent regulations, what kinds of technologies, processes and information are essential to building an effective and accurate AML program? |
Bank Systems & Technology
April 28, 2008
Paul L. Lee |
Integrating Systems Essential to AML and SAR Compliance To follow regulators' requirements, banks must leverage and coordinate compliance, risk management and IT department efforts. |
Bank Systems & Technology
April 28, 2008
Robert Binney |
Shrewd Leveraging of Technology and Staff Key to Achieving Cost-Effective AML Compliance It is critically important for banks to use effective technology, streamline their investigations processes, automate workflows and enhance staff training. |
Bank Systems & Technology
April 28, 2008
Fredda Ackerman |
Data Warehouses Permit a Holistic View of Customers' Activities Financial firms must develop a risk assessment system that provides institutions with an assessment of a customer's risk for money laundering. |
Bank Systems & Technology
April 28, 2008
Maria Bruno-Britz |
IDB Bank Taps Robert Plante to Drive Information Systems Strategy When IDB Bank needed to find a CIO it landed an industry-recognized technology leader to head its IT operations: banking veteran Robert Plante. |
Bank Systems & Technology
April 25, 2008
Nancy Feig |
Enterprise Payments Architectures Are Gaining Ground at Banks The aim of an enterprise payments architecture is to leverage technologies and services across the payments business and throughout the entire organization. |
Bank Systems & Technology
April 25, 2008
Lisa Valentine |
Banks Need Unified Approach to IT Risk Management Global financial firms recognize the need to improve the alignment of IT risk management with the rest of the organization, according to a new report. |
Bank Systems & Technology
April 24, 2008
Anne Rawland Gabriel |
MCNB Banks Unlocks the Potential of Electronic Check Capture Realizing the promise of electronic check capture required visionary thinking on the part of Welch, W.Va.-based MCNB Banks. |
Bank Systems & Technology
April 24, 2008
Vicki Gerson |
BB&T Improves Online Training With EEDO's ForceTen LCMS Employees reap the benefits of BB&T University's new, easy-to-use Learning Content Management System. |
Bank Systems & Technology
April 23, 2008
Maria Bruno-Britz |
FSTC Operational Resiliency Project Reaches Next Phase The Financial Services Technology Consortium operational resiliency benchmarking project offers banks objective measures of preparedness. |
Bank Systems & Technology
April 22, 2008
Katherine Burger |
How Will Banks' IT Organizations Fare Amid Industrywide Job Cuts? A new report reveals that IT employment across all industries increased more than 12 percent compared to a year ago, with companies adding about 376,000 IT jobs. |
Bank Systems & Technology
April 19, 2008
Paula Damiano |
HID Global and Dynamic Card Solutions Launch CardWizard Financial Card Printing System Irvine, Calif.-based HID Global and Englewood, Colo.-based Dynamic Card Solutions have jointly launched the CardWizard FCP 20/20 financial card printing system for on-site instant issuance of debit, credit and prepaid cards. |
Bank Systems & Technology
April 19, 2008
Paula Damiano |
Sterling Savings Rolls Out FSB Solutions' Teller Deposit Automation Image-Capture Solution All 178 branches of Spokane, Wash.-based Sterling Savings Bank now feature West Hills, Calif.-based Full-Service Banking Solutions' front-counter Teller Deposit Automation solution. |
Bank Systems & Technology
April 18, 2008
Paula Damiano |
Chesapeake System Solutions Hosts IDM Data-Collection Service IDM Service claims to ensure confidentiality while providing multibank information reporting to corporate customers. |
Bank Systems & Technology
April 17, 2008
Paula Damiano |
Fiserv Streamlines Dispute Resolution With New Version of CheckFree Fiserv's newest version of CheckFree Adjustments/Express provides a single-solution module for processing check and electronic payment disputes. |
Bank Technology News
May 1, 2008
Glen Fest |
Can You See me Now? Life-Like Telepresence The "telepresence" video conferencing system Wachovia installed for cross-country internal management meetings is so cutting edge -- and so expensive -- it's insulting to call it video conferencing. |
Bank Technology News
May 1, 2008
Glen Fest |
Protecting Core Systems Online backup services provide banks with real-time data backup at a dozen distant locations. |
Bank Technology News
May 1, 2008
Rebecca Sausner |
Homeland Security: Manhattan Project for Cyber Sec The federal government has begun to offer details on an expensive, and targeted, defensive cyber-security plan to protect our nation's financial markets. |
U.S. Banker
May 2008
Greg Goth |
Energy Conservation: How Green Is Green? The green movement is gaining momentum in some corners of the financial industry. |
Bank Systems & Technology
April 18, 2008
Maria Bruno-Britz |
news/internet/google The development of a fraud taxonomy model can become an important tool in promoting financial institution collaboration in the war on fraud. |
Bank Systems & Technology
April 24, 2008
Maria Bruno-Britz |
Enterprise iPhone to Face a Variety of Opportunities and Challenges Apple's announcement that it will introduce an enterprise-ready version of its iPhone generated considerable buzz. But there still are questions around the popular device's viability as a corporate tool in financial services as well as other industries. |
BusinessWeek
April 24, 2008
Steve Hamm |
Cloud Computing: Eyes on the Skies The tech credentials behind remote computing continue to gather, but the concept remains, well, cloudy to many. Here, a closer look at cloud computing. |
Wall Street & Technology
April 18, 2008
Melanie Rodier |
Financial Institutions Evaluate Biometrics While financial institutions aren't yet ready for consumer-facing biometrics deployments, these technologies are gaining popularity for behind-the-scenes authentication. |
Wall Street & Technology
April 17, 2008
Penny Crosman |
Merrill Lynch Speeds Up Application Development Merrill Lynch developers are turning Microsoft's Windows Workflow Foundation framework into a customized platform for rapid application development. |
Wall Street & Technology
April 15, 2008
Penny Crosman |
Wall Street Project Management Offices Focus on Derivatives The latest trend and challenge for Wall Street's project management offices is the need to push through derivatives automation projects. |
Wall Street & Technology
April 15, 2008
Penny Crosman |
CIOs Say Projects Are Late and Over Budget Harvey Nash/KPMG survey shows across-the-board difficulties in meeting schedules and sticking to budgets, but PMOs and other solutions offer hope. |
Wall Street & Technology
April 15, 2008
Stephane Dubois |
Web Services 2.0 Make Good on the Web's Promises of Flexibility and Customization Now that Web services have gone 2.0, new service-oriented business applications offer complete, cost-effective adaptability to unique business models, processes and best practices. |
Wall Street & Technology
April 15, 2008
Cory Levine |
Scivantage Automates Mutual Fund Account Openings With the integration of Scivantage's Automated Account Opening application and DST Systems' Web Services interface, broker-dealers will be able to offer primary and multicustodial brokerage and direct-to-fund account opening from one system. |
Wall Street & Technology
April 11, 2008
Melanie Rodier |
Is Wall Street Ready for the iPhone? Apple has addressed some of the security and connectivity concerns that had prevented the iPhone's adoption by corporate users. But with capital markets firms already exploring applications that can be easily implemented on BlackBerrys, will the iPhone be able to catch up? |
Wall Street & Technology
April 11, 2008
Cory Levine |
Watching the Value of IT Assets Companies are constantly acquiring, disposing of and moving physical IT assets, making it exceptionally difficult to keep an up-to-date record of the value of fixed assets. Assetware recommends conducting a physical audit. |
Wall Street & Technology
April 11, 2008
Cory Levine |
Electronic Trading Drives FX Market Growth The industry conversion to electronic trading is happening even faster than expected: Research from CME Group predicts that by 2010 more than 80 percent of all cash business will be executed electronically. |
Bank Director
2nd Quarter 2008
Paul Sweeney |
Targeting Online Risk Financial institutions today have enormous challenges with data security. Even so, they must continue to maintain a diligent battle against an army of online gremlins. |
IndustryWeek
May 1, 2008
David Blanchard |
Fleet Management Solution Saves Land O'Lakes $500,000 in Fuel Costs Combination of technology and new driving technique lead to significant cost reductions. |
IndustryWeek
May 1, 2008
David Blanchard |
Supply Chain Solutions A look at new product releases that will improve your supply chain. |
IndustryWeek
May 1, 2008
John Teresko |
A Vertical Machining Revolution Speed and cycle time reductions are at the heart of new controls used on vertical machining centers. |
IndustryWeek
May 1, 2008
Brad Kenney |
IT-as-a-Service Google Apps and Sites fit in with the search company's overall business application strategy: taking the mystery out of the IT department. |
IndustryWeek
May 1, 2008
Brad Kenney |
Quality is Job 4.1 at SAS Business intelligence provider SAS helps manufacturers reduce financial impact of product warranties. |
IndustryWeek
May 1, 2008
Brad Kenney |
Next Generation Backup Power Cabinet manufacturer learns that "uninterruptible" isn't necessarily so when it comes to UPS systems. |
IndustryWeek
May 1, 2008
Brad Kenney |
How are You Wasting Time? Which of the following is the top time waster when using business applications? |
Oracle Magazine
May/Jun 2008
Alan Joch |
Energizing the Efficient Enterprise Companies see success with the power of Oracle on Windows. |
Oracle Magazine
May/Jun 2008
David Baum |
SOA Means Business Service-oriented architecture delivers the technology that businesses want. |
HRO Today
April 2008
Andy Teng |
SaaS Update: Embracing the Software Revolution Whether it's a whole new human resource management system, or simply a best-of-breed point solution, Software as a Service is quickly becoming the software delivery model of choice around the HR industry. |
HRO Today
April 2008 |
SaaS Update: The Best in SaaS Let's take a look at some of the leading Software as a Service providers in the HR marketplace. |
HRO Today
April 2008
Jennifer Meyer |
SaaS Update: High-efficiency Recruitment Powered by SaaS Tools Recruiting voluminous numbers of hires? Cablevision does, and after upgrading its applicant tracking system, it is nearly picture-perfect. |
Advanced Manufacturing
Christopher Mines |
Enterprise Applications Green techs such as videoconferencing and thin clients getting a second look. |
Global Services
April 10, 2008
Dominick Cavuoto |
The State of the IT Staffing Industry Despite all the pros and cons, the industry will sail its way through turbulent times by striking a balance in someway or the other. |
Insurance & Technology
April 1, 2008
Anthony O'Donnell |
The Architecture of Adaptation: Enabling Flexibility With Business Architecture and BPM Business process management (BPM) enables insurers a rapid response to a changing marketplace by pulling processes and functionality out of legacy code and legacy thinking. |
Insurance & Technology
April 1, 2008
Amy Gigilio |
Aflac Empowers IT Professionals as Trusted Advisers By treating IT professionals as trusted advisers to the business, Aflac provides them with more career opportunities and improved job satisfaction. |
Insurance & Technology
March 25, 2008
Anthony O'Donnell |
Economy Portends Insurance IT Budget Cuts The sudden economic downturn owing to the subprime lending crisis will likely blunt insurers' IT investment plans during the next budget cycle, if not sooner, but transformation initiatives will be regarded as essential rather than discretionary. |
Insurance & Technology
March 25, 2008
Anthony O'Donnell |
Securian's Couillard Champions Ease of Use As Securian Financial's manager of field retention, Christopher Couillard collaborates with IT to maximize the quality of the carrier's relationship with distribution partners. |
Registered Rep.
April 1, 2008
Christina Mucciolo |
The Eclipse of Paper The process of scanning documents and storing them using document-management software has finally taken hold of the mainstream in the brokerage industry. |
Global Services
April 6, 2008
Adyasha Sinha |
Offshoring to Monterrey Mexico has recently been gaining attention as an attractive nearshore destination, with Mexican IT companies such as Softtek and Neoris emerging as global leaders in the services business. |
Global Services
April 6, 2008
Imrana Khan |
The New Global Hub of ITO In his book Source Code China, Cyrill Eltschinger states that China as a destination for IT outsourcing is ready to give an edge-to-edge competition to India, Malaysia and Russia. |
CRM
April 1, 2008
David Myron |
As One Chapter Ends... New kinds of software solutions are playing an integral role in helping companies provide faster and more accurate support. |
CRM
April 1, 2008 |
The Pulse How Does Your Company Handle its CRM Solution? |
CRM
April 2008 |
The 2008 CRM Service Awards: Table of Contents and Introduction The leaders, the winners, and the honorees - the best of the CRM service industry over the last 12 months. |
CRM
April 2008
Jessica Tsai |
The 2008 CRM Service Awards: Rising Stars -- Spoken Communications Spoken Communications keeps callers from waiting aimlessly on the line, but it's waiting for a big customer to keep it in the limelight. |
CRM
April 2008
Christopher Musico |
The 2008 CRM Service Awards: Elite -- BOK Mortgage Varolii Corp.'s software helps BOK Mortgage reduce the number of delinquent accounts. |
CRM
April 2008
Jessica Sebor |
The 2008 CRM Service Awards: Elite -- International Cruise & Excursions International Cruise & Excursions sails into workforce management with Aspect Software. |
CRM
April 2008
Jessica Tsai |
The 2008 CRM Service Awards: Elite -- iRobot Automation is second nature to robotics supplier iRobot, making automated customer service from RightNow Technologies a solid match. |
CRM
April 2008
Marshall Lager |
The 2008 CRM Service Awards: Elite -- JPMorgan Chase Card Services JPMorgan Chase Card Services has Enkata to thank for a unification of agent metrics. |
CRM
April 2008
Marshall Lager |
The 2008 CRM Service Awards: Contact Center Infrastructure Replacing computer-telephony integration, this category encompasses all the contact center technologies; despite the rejiggering, Genesys Telecommunications Laboratories remains on top. |
CRM
April 2008
Christopher Musico |
The 2008 CRM Service Awards: Interactive Voice Response IVR solutions are growing increasingly mature; Genesys Telecommunications Laboratories proves itself most mature of all. |
CRM
April 2008
Jessica Tsai |
The 2008 CRM Service Awards: Web Self-Service While the technology to establish Web self-service is readily available, maximizing the benefits remains a challenge; RightNow Technologies wins by a healthy margin. |
CRM
April 2008
Jessica Tsai |
The 2008 CRM Service Awards: Web Interaction Management A new category covers multiple channels of customer support: email, instant messaging, click-to-call, click-to-chat, online forums, etc.; RightNow Technologies is the inaugural winner. |
CRM
April 2008
Christopher Musico |
The 2008 CRM Service Awards: Workforce Optimization Suite Consolidation is all the rage in workforce optimization; Verint Systems takes the "optimal" spot. |
CRM
April 2008
Marshall Lager |
The 2008 CRM Service Awards: Contact Center Search In a contact-center-specific adaptation of knowledge management, InQuira is this year's answer. |
Inc.
April 2008
Elaine Appleton Grant |
Ready to Call It Quits Dealing with telecom contracts. |
Bank Systems & Technology
March 27, 2008
Lisa Valentine |
The Bank of San Antonio Offers Big-Bank Services With a Small-Bank Touch By relying heavily on outsourcing IT and partnering with technology providers, The Bank of San Antonio offers big bank products and services in a community banking environment. |
Bank Systems & Technology
March 27, 2008
Deena M. Amato-McCoy |
Interactive Financial Exchange Forum Creates Messaging Standards The IFX Forum strives for financial messaging harmonization. |
Bank Systems & Technology
March 27, 2008
Cory Levine |
Compliance Costs Continue to Rise Compliance costs are eating up more and more of firms' net income. |
Bank Systems & Technology
March 27, 2008
Nancy Feig |
Neverfail's Continuous Availablity Software Offers Equitable Bank Seamless Disaster Recovery Equitable Bank ensures continuous availability of critical apps with Neverfail cloning solution. |
Bank Systems & Technology
March 27, 2008
Judy Ward |
Sovereign Bank Hopes Customers Get Stuck on Online Bill Pay Sovereign launched an e-mail campaign to draw current online banking customers into the BillPay program. |
Bank Systems & Technology
March 27, 2008
Lisa Valentine |
FSTC Eyes Records Management The Financial Services Technology Consortium (FSTC) has embarked on a records management initiative to help financial institutions manage electronic data. |
CFO
April 1, 2008
Avital Louria Hahn |
Crunching the Words New software purports to give auditors clues as to when executives' public statements indicate that fraud may be at hand. |
CFO
April 1, 2008
Scott Leibs |
Firewall of Silence Data security breaches are rampant, and costly. So why don't C-level executives talk about them? |
CRM
April 1, 2008
Donna Fluss |
Productivity and Workforce Management Contact center workforce management solutions typically pay for themselves in under a year - can you afford not to have one? |
CRM
April 2008
Jim Dickie |
The Poker Dynamics of CRM Today's companies are finding a full house of technology options. |
Bank Systems & Technology
March 27, 2008
Cory Levine |
Offshore Outsourcing of IT Losing Popularity Offshore IT outsourcing has taken a sharp downturn in popularity, due to the difficulty in managing it, and lower-than-expected cost savings. |
Bank Systems & Technology
March 27, 2008
Maria Bruno-Britz |
Spitzer Exposed by Bank's Anti-Money Laundering Technology The discovery of Eliot Spitzer's involvement with a prostitution ring can be attributed in great part to routine anti-money laundering processes and technologies. |
MyBusiness
Apr/May 2008 |
New Poll Measures Small Business IT Usage Results from a new survey about small business owners and their use of information technology. |
MyBusiness
Apr/May 2008 |
Tech Talk: Trend Tracker Major Internet hosting services are dropping prices, and for some of their small business clients, the drop could be significant. |
HRO Europe
Oct/Nov 2007 |
Talent Management Technology: Where Is the Market Headed? A few leading technology companies in talent management weigh in on the state of the market. They explain why ERP systems fall short, what's in store in the future, and how to serve global clients. |
HRO Europe
Oct/Nov 2007
Naomi Lee Bloom |
Next-gen HRMS Upgrades Pose Thorny Dilemma for BPO Vendors As SAP, Oracle, and Lawson roll out their next-generation architecture, will BPO and ITO providers migrate their clients? It's a tall order, but it could bring a tidal wave of BPO converts. |
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