Technology Management

Magazine articles on organizing and integrating technology systems.

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CRM March 5, 2013 Leonard Klie	Avaya Unveils New Customer Experience Management Tools New solutions provide integrated Web, social media, text, and email customer interaction options.
CRM March 5, 2013 Kelly Liyakasa	Leads360 Launches Express Solution for SMBs Solution helps prioritize leads and follow-up action.
CRM March 6, 2013 Leonard Klie	Adobe Upgrades Almost Every Aspect of Its Marketing Cloud New enhancements add better campaign management, mobile and social capabilities, analytics insights, and content management.
CRM March 2013 Judith Aquino	The Introduction of Matrix Commerce Delivering a seamless buyer experience is more important than ever. Matrix commerce is the intersection of an omnichannel experience, demand signals, payment technologies, supply chains, and big data.
CRM March 7, 2013 Kelly Liyakasa	Oracle Launches Social Relationship Manager New platform marks one of the first product integrations with Oracle Eloqua.
CRM March 5, 2013	SAP Updates Customer OnDemand Solution Enhancements enable businesses to create more personalized customer experiences.
CRM March 1, 2013 Leonard Klie	Oracle Releases RightNow Cloud Service Update New features are designed to increase community engagement and improve message relevancy with customers and employees.
CRM February 26, 2013 Leonard Klie	inContact Releases New Version of Cloud Contact Center Software The company expands multichannel offering with Universal Queue, new agent interface, true inbound and outbound blending, and an API-driven cloud ecosystem.
CRM February 25, 2013 Judith Aquino	Eloqua Sets Its Sights on B2C Market Marketers will receive more e-commerce capabilities and continued support for Salesforce.com products.
Financial Planning March 1, 2013 Joel Bruckenstein	Review: AssetBook's Radar Gets Stronger Radar, a new portfolio management system from AssetBook, addresses shortcomings of the previous offering.
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