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CRM August 2013 Kelly Liyakasa |
How to Beat Showrooming Retailers don't have to feel powerless against the Internet. For traditional brands to succeed in the race against online mega-shops such as Amazon, the more seamless the experience between online and in-store buying, the better. |
CRM August 2013 Leonard Klie |
The Five Most Irritating Customer Service Statements Research uncovers the phrases most hated by callers to customer service. |
CIO July 30, 2013 |
Mobile Apps Require a CIO Mind Shift It's time to get started on smartphone apps that will make employees more productive and customers more loyal, say Forrester Research analysts Josh Bernoff and Ted Schadler. |
CIO July 30, 2013 Martha Heller |
This CEO Relies on IT for Innovation For ARI CEO Carl Ortell, real-time information delivery is key to strong relationships with customers and employees. |
CIO July 30, 2013 John Ribeiro |
Infosys Is Having Its Midlife Crisis Indian outsourcer Infosys -- in the midst of a major transformation -- struggles to supplement its commodity programming services with high-value business offerings |
CIO July 29, 2013 Mitch Betts |
Text Analytics Can Help Businesses Soothe Upset Callers An Ernst & Young report says that text analytics and voice-recognition software can help customer-service reps solve problems instead of trying to cross-sell an unhappy caller. |
CIO July 26, 2013 Maryfran Johnson |
Top CIOs Embrace the Need for Speed The business world views CIOs as more tortoise than hare, but it's time to rethink that stereotype. Award-winning CIOs find that speeding up innovation and business processes yields a competitive advantage. |
CRM July 24, 2013 |
Oracle Adds Support for More Languages to Its Social Listening Product Their new Social Engagement & Monitoring solution now supports simplified Chinese, Spanish, and Portuguese. |
CRM July 19, 2013 Keith Laska |
Your Users Are Hungry for Big Language Global organizations must effectively translate content into languages their customers understand. Give your content global relevancy with machine translation. |
CIO July 30, 2013 Jennifer Lonoff Schiff |
What to Look for When Hiring an IT Consultant How do you find the right IT consultant for your business and specific technology needs? IT executives share their tips and advice. We also suggest five questions you should ask all prospective candidates. |
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