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Location: Categories / Business / Technology Management

Magazine articles on organizing and integrating technology systems.
Old Articles: <Older 11451-11460 Newer>
CRM
August 2013
Kelly Liyakasa
How to Beat Showrooming Retailers don't have to feel powerless against the Internet. For traditional brands to succeed in the race against online mega-shops such as Amazon, the more seamless the experience between online and in-store buying, the better. mark for My Articles 226 similar articles
CRM
August 2013
Leonard Klie
The Five Most Irritating Customer Service Statements Research uncovers the phrases most hated by callers to customer service. mark for My Articles 43 similar articles
CIO
July 30, 2013
Mobile Apps Require a CIO Mind Shift It's time to get started on smartphone apps that will make employees more productive and customers more loyal, say Forrester Research analysts Josh Bernoff and Ted Schadler. mark for My Articles 37 similar articles
CIO
July 30, 2013
Martha Heller
This CEO Relies on IT for Innovation For ARI CEO Carl Ortell, real-time information delivery is key to strong relationships with customers and employees. mark for My Articles 22 similar articles
CIO
July 30, 2013
John Ribeiro
Infosys Is Having Its Midlife Crisis Indian outsourcer Infosys -- in the midst of a major transformation -- struggles to supplement its commodity programming services with high-value business offerings mark for My Articles 117 similar articles
CIO
July 29, 2013
Mitch Betts
Text Analytics Can Help Businesses Soothe Upset Callers An Ernst & Young report says that text analytics and voice-recognition software can help customer-service reps solve problems instead of trying to cross-sell an unhappy caller. mark for My Articles 87 similar articles
CIO
July 26, 2013
Maryfran Johnson
Top CIOs Embrace the Need for Speed The business world views CIOs as more tortoise than hare, but it's time to rethink that stereotype. Award-winning CIOs find that speeding up innovation and business processes yields a competitive advantage. mark for My Articles 563 similar articles
CRM
July 24, 2013
Oracle Adds Support for More Languages to Its Social Listening Product Their new Social Engagement & Monitoring solution now supports simplified Chinese, Spanish, and Portuguese. mark for My Articles 487 similar articles
CRM
July 19, 2013
Keith Laska
Your Users Are Hungry for Big Language Global organizations must effectively translate content into languages their customers understand. Give your content global relevancy with machine translation. mark for My Articles 113 similar articles
CIO
July 30, 2013
Jennifer Lonoff Schiff
What to Look for When Hiring an IT Consultant How do you find the right IT consultant for your business and specific technology needs? IT executives share their tips and advice. We also suggest five questions you should ask all prospective candidates. mark for My Articles 94 similar articles
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