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CRM September 2013 John Stelzer |
Looking Beyond Multichannel More and more retailers are moving from multichannel to cross-channel operations, bridging siloed systems to give the consumer a seamless brand experience. |
CRM September 2013 Donna Fluss |
Meeting the Social Media Challenge Build a system that works for your company. |
CRM September 2013 Paul Hagen |
Organizational Design from the Inside Out Architect your business with a focus on the future. |
CRM September 2013 Maria Minsker |
Consumers Call Personalized Email Marketing 'Superficial' Marketers and consumers are on different pages when it comes to email marketing effectiveness. |
CRM September 2013 Leonard Klie |
Which Interaction Channels Are Most Popular? Interactive Voice Response (IVR) and email top the list, but online customer support gains ground. |
CRM September 2013 Maria Minsker |
Marketers Struggle with Big Data Nearly half of marketing executives don't use big data to understand customers. |
CRM September 2013 Kelly Liyakasa |
Mobility, Collaboration Mark Enterprise Evolution Businesses are taking a cue from the consumer world. |
CRM September 2013 Eric Barkin |
Five9's Cloud-Based Dialer Means More Productivity for DirectBuy Automatic dialer brings substantial cost cuts for the member-based buying center. |
CRM September 2013 Leonard Klie |
Philly Zoo Goes Wild for New Call Center Systems Mitel deployment helps connect staff with zoo patrons -- and each other. |
CIO August 30, 2013 Brendan Mcgowan |
CIOs Say Mentoring Works, Classes Don't A survey of 200 CIOs finds that most well-meaning efforts at IT leadership development aren't very successful. |
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