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CRM
October 4, 2013
Mike Hennessy |
What We Can Learn from Customers' Craziest Questions Unusual queries serve up a goldmine of insight. It isn't enough to just answer customers' questions. Companies should be actively mining digital interactions with their customers to improve the customer experience.   |
CRM
October 3, 2013 |
HP Adds Social Media to Customer Engagement Management (CEM) Services HP Enterprise Services today announced new and enhanced services that support enterprises in their efforts to connect with customers via social media channels all while improving the bottom line. |
CRM
September 24, 2013
Maria Minsker |
Oracle Debuts New Cloud Services The company introduces Cloud Marketplace, new Sales Cloud capabilities. |
CRM
September 23, 2013
Maria Minsker |
Oracle's Ellison Debuts In-Memory Database, Kicks Off OpenWorld A new option means databases can process billions of rows and columns at ungodly speeds. |
CRM
September 25, 2013
Maria Minsker |
At Oracle OpenWorld Day Three, It's All About the Customer In the age of the empowered consumer, customer experience teams need to step it up. |
CRM
October 2013
Maria Minsker |
Digital Advertising Gets Personal How to improve customer engagement with real-time marketing. |
CRM
October 2013
Paul Korzeniowski |
CRM and Knowledge Management: Balancing Information and Insight Companies are tying KM systems into CRM solutions to maximize understanding and use of internal resources, but the process can be onerous. |
CRM
October 2013
Leonard Klie |
Voice Biometrics Builds a Business Case Advances in speech security have made it more feasible and reliable as a call center tool. |
CRM
October 2013
David Myron |
Manage Data or Be Managed by It A few good examples are offered to show how organizations can better manage the surge of data that is hitting them at every customer touch point. |
CRM
October 2013
Denis Pombriant |
CRM and Knowledge There is nothing more important than understanding and internalizing knowledge management for any company that expects to be around in, say, 2021. |
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