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CRM
January 20, 2014
Maria Minsker |
IBM Commits $1.2 Billion to Expand Its Cloud Network The investment doubles the data centers running on SoftLayer architecture.   |
CRM
January 17, 2014
Mac McConnell |
Four Reasons BPM Can Improve Your CRM System Take business relationships to the next level with business process management. |
CRM
January 13, 2014
Sarah Sluis |
At NRF's Big Show, IBM CEO Frames Big Data as a Natural Resource The convergence of mobile, social, and the Internet of Things is creating more data to refine than ever for retailers. |
CRM
January 17, 2014
Leonard Klie |
Swiftpage Launches Saleslogix 8.1 Saleslogix version 8.1 includes an extensive suite of social CRM capabilities. |
CIO
December 2, 2013
Stephanie Overby |
Call Centers Suffer From Big Data Overload Nearly half of all contact centers consistently collect and report on metrics that they never use to improve the customer experience, according to a new survey. |
CRM
January 10, 2014 |
Cirrus Insight Brings Automated Calendar Scheduling to Salesforce and Gmail New plug-in brings merges calendars and appointments with Salesforce customer data in Salesforce.com. |
CRM
January 10, 2014
Jeff Lautenbach |
Encouraging Brand Advocacy Five components of a better customer engagement system. |
CRM
January 10, 2014
Meredith Flynn-Ripley |
Texting, UC, and More: The Future of Business Communication Trends and predictions for 2014. |
CRM
January 10, 2014
Leonard Klie |
IBM Invests Over $1 Billion in Watson for Analytics and Big Data IBM's Watson supercomputer now has its own group within IBM and a budget of $1 billion to grow its technology and partner ecosystems. |
CRM
January 7, 2014
Sarah Sluis |
Microsoft Dynamics CRM Strengthens Offerings With Parature Acquisition Agreement will add cloud-based customer service offering to Microsoft Dynamics CRM. |
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