| Old Articles: <Older 11831-11840 Newer> |
|---|
 |
CRM
April 2014
Leonard Klie |
Contact Center Satisfaction Dropped 10 Percent in 2013 Companies can rebound by providing more multichannel customer service options.   |
CRM
April 2014
Leonard Klie |
From IVRs to Automated Interactive Customer Contacts Chat, SMS, and virtual agent solutions have a strong future if deployed wisely. |
CRM
April 2014
Leonard Klie |
The General Reboots Agent Training with Intradiem The online auto insurance provider updates agent skills with Intraday Management technology. |
CRM
April 2014
Sarah Sluis |
SalesClic Is Just the the Ticket for Better Sales Forecasts ShowClix shortens sales cycles and improves forecasting with SalesClic. |
CIO
March 31, 2014
Lauren Brousell |
Fashion Retailer Adds 'Tech Tables' to Stores Chico's, a women's clothing retailer, is adding in-store 'tech tables' and a digital magazine to flesh out its omnichannel strategy. |
CIO
March 31, 2014
Weiss & Drewry |
Why CIOs Should Look Outside for Data Expertise Still building your in-house data analytics operation? External providers can supplement your capabilities -- fast. |
CIO
March 28, 2014 |
CIOs Need to Focus on Competitive Threats Today's executives can boast about their companies' tech prowess, but they also need to keep an eye on archrivals and new competitors, says Maryfran Johnson. |
CIO
March 27, 2014 |
Continuous IT Innovation Shapes the Future of Financial Services Firm Under CIO Victor Fetter's leadership at LPL Financial, the IT group has moved from 'working on projects' to delivering solutions that shape the business and the marketplace. |
CRM
March 18, 2014
Sarah Sluis |
Logi Info 11.2 Release Takes on Big Data Update focuses on big data shaping and visualization. |
CIO
March 28, 2014
Minda Zetlin |
Corporate Boards Are Hungry for IT Info From CIOs Many board members want CIOs to give them more and better information -- especially about IT risk. |
| <Older 11831-11840 Newer> Return to current articles. |
