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CRM
June 2014
Paul Greenberg |
What's Customer Engagement Again? More than just a buzzword, it's key to retaining today's digital customer.   |
CRM
June 2014
Josh Bernoff |
4 Ideas to Prepare for the Mobile Mind Shift A new force is driving the customer experience. |
CRM
June 2014
Leonard Klie |
Social Networking Offers Increased Agility Research suggest the need for a smarter combination of enterprise social networking tools. |
CRM
June 2014
Leonard Klie |
Ovum Expects Home-Based Agents to Soar by 2017 The annual growth rate is twice that of the brick-and-mortar contact center outsourcing market. |
CRM
June 2014
Sarah Sluis |
Sensor Data Expands Possibilities for BI We're entering the age of personal analytics. |
CRM
June 2014
Maria Minsker |
Adobe Reaches for the Peak at Its Annual Event Adobe is emerging as a key marketing player, but still has a way to go before competing with the top dogs. |
CRM
June 2014
Maria Minsker |
SugarCRM Maximizes Efficiency for RedGlaze Network of Companies The management platform builds strong results across the workforce of a diverse architectural and engineering group. |
CRM
June 2014
Sarah Sluis |
Varsity Sales Squad Racks Up Points with LevelEleven App Contest app helps increase sales and encourage best practices for cheerleading apparel company. |
CRM
June 2014
Leonard Klie |
Virtual Receptionists Work for Virtual Law Firm Ruby Receptionists answers Burton Law's calls from miles away. |
CRM
May 23, 2014
Sarah Sluis |
Lattice Engines Applies Predictive Technology to Upsells and Retention Users can deploy predictive technology across the customer life cycle. |
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