Technology Management

Magazine articles on organizing and integrating technology systems.

Old Articles: <Older 12031-12040 Newer>

CRM August 2014 Donna Fluss	Buzzword Battle: Omnichannel Versus Multichannel When the contact center industry takes notice, we all win.
CRM August 2014 Wollan & Quiring	Are You Wasting Your Customer Experience Spend? B2Bs must close the gap between spending and results.
CRM August 2014 Esteban Kolsky	The Connection Between Online Dating and CRM Vendor Selection Don't be misled by what's too good to be true.
CRM August 2014 Patrick Gibbons	Is It Time to Moneyball Customer Experience? Create a competitive advantage by looking at data through a broader lens.
CRM August 2014 Leonard Klie	Brands Deliver Inconsistent Engagements The phone still outperforms other channels for customer service.
CRM August 2014 Sarah Sluis	Consumers Fear Data Insecurity 87 percent of survey respondents state their information is not adequately protected.
CRM August 2014 Sarah Sluis	Retailers Plan Investments in Real-Time CRM Mobile marketing, in-store customer ID, and analytics are on the real-time road map.
CRM August 2014 Maria Minsker	How to Master the Mobile Mind Shift It's all about adding utility to mobile moments.
CRM July 25, 2014 Michael Nahmias	Exposing (and Correcting) the 3 Biggest Customer Service Myths What you don't know about your customers might surprise you.
CRM July 24, 2014 Maria Minsker	Salesforce.com Launches Salesforce1 Sales Reach The solution gives sales teams access to powerful marketing tools on the go.
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