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Location: Categories / Business / Technology Management

Magazine articles on organizing and integrating technology systems.
Old Articles: <Older 12031-12040 Newer>
CRM
August 2014
Donna Fluss
Buzzword Battle: Omnichannel Versus Multichannel When the contact center industry takes notice, we all win. mark for My Articles 101 similar articles
CRM
August 2014
Wollan & Quiring
Are You Wasting Your Customer Experience Spend? B2Bs must close the gap between spending and results. mark for My Articles 66 similar articles
CRM
August 2014
Esteban Kolsky
The Connection Between Online Dating and CRM Vendor Selection Don't be misled by what's too good to be true. mark for My Articles 127 similar articles
CRM
August 2014
Patrick Gibbons
Is It Time to Moneyball Customer Experience? Create a competitive advantage by looking at data through a broader lens. mark for My Articles 85 similar articles
CRM
August 2014
Leonard Klie
Brands Deliver Inconsistent Engagements The phone still outperforms other channels for customer service. mark for My Articles 180 similar articles
CRM
August 2014
Sarah Sluis
Consumers Fear Data Insecurity 87 percent of survey respondents state their information is not adequately protected. mark for My Articles 111 similar articles
CRM
August 2014
Sarah Sluis
Retailers Plan Investments in Real-Time CRM Mobile marketing, in-store customer ID, and analytics are on the real-time road map. mark for My Articles 98 similar articles
CRM
August 2014
Maria Minsker
How to Master the Mobile Mind Shift It's all about adding utility to mobile moments. mark for My Articles 82 similar articles
CRM
July 25, 2014
Michael Nahmias
Exposing (and Correcting) the 3 Biggest Customer Service Myths What you don't know about your customers might surprise you. mark for My Articles 56 similar articles
CRM
July 24, 2014
Maria Minsker
Salesforce.com Launches Salesforce1 Sales Reach The solution gives sales teams access to powerful marketing tools on the go. mark for My Articles 186 similar articles
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