Technology Management

Magazine articles on organizing and integrating technology systems.

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CRM December 16, 2014	Zignal Labs Forms Strategic Alliance with LexisNexis The deal allows Zignal to include LexisNexis news content in its analytics and business intelligence offerings.
CRM December 16, 2014 Oren Smilansky	HP Releases Digital Customer Experiences Package for Oracle New services intend to enhance, personalize, and solidify customer engagement in multiple channels.
CRM December 17, 2014 Maria Minsker	Salesforce.com Introduces Salesforce Files Connect The solution brings native file integration to customer relationship management.
CRM December 12, 2014 James Keller	Use Personalization to Convert Online Sales Emulate the in-store experience with e-commerce tools.
CRM December 12, 2014	Avaya Pairs with Google on Contact Center Solutions The first project will involve streamlining the agent experience using WebRTC and Chromebooks.
CRM December 12, 2014 Bob Marsh	Why You Need to Improve Your Gamification Strategy Now Focus on collaboration, visibility, and recognition when building motivational campaigns.
CRM December 10, 2014 Maria Minsker	Apple and IBM Launch First Wave of Codeveloped iOS Apps for the Enterprise Early adopters of the industry-specific apps include Citibank, Air Canada, and Sprint.
CRM December 10, 2014	Fluent Partners with Sailthru on Customer Acquisition and Personalization Partnership facilitates real-time data integration and immediate optimization of communications to new digital customers.
National Defense January 2015 Ryan Berry & Guy Filippelli	Compliance Programs Need Data Analytics Without data analytics tools, companies remain dependent on human identification of risks and violations. Their compliance efforts often consist only of training employees to spot misconduct, and in setting aside financial reserves to fund expensive, after-the-fact investigations by outside counsel.
CRM December 4, 2014	Accenture and IPsoft Expand Relationship Around the Amelia Artificial Intelligence Platform Cognitive computing helps clients accelerate into a new era of business performance.
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