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Location: Categories / Business / Technology Management

Magazine articles on organizing and integrating technology systems.
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CRM
March 2015
The 2015 CRM Service Awards: Service Leaders We honor the innovative companies behind the developments in cloud offerings, chat software, search capabilities, mobile solutions, and other technologies that have had a significant impact. mark for My Articles 235 similar articles
CRM
March 2015
The 2015 CRM Service Leaders: Customer Case Management Customer case management remained "core to support operations" in 2014, according to John Ragsdale, president of technology and research for the Technology Services Industry Association mark for My Articles 310 similar articles
CRM
March 2015
Leonard Klie
The 2015 CRM Service Leaders: Contact Center Infrastructure For starters, many companies operating multiple contact centers are looking to centralize their infrastructures around single Internet-based communications and collaboration platforms, according to research firm Gartner. mark for My Articles 126 similar articles
CRM
March 2015
Leonard Klie
The 2015 CRM Service Leaders: Interactive Voice Response While interactive voice response systems were once only used by large companies that received massive amounts of calls, small businesses are now adopting the technology in large numbers as well. mark for My Articles 119 similar articles
CRM
March 2015
Maria Minsker
The 2015 CRM Service Leaders: Web Support The past year has been a busy one for vendors in the Web support market. mark for My Articles 399 similar articles
CRM
March 2015
Oren Smilansky
The 2015 CRM Service Leaders: Workforce Optimization Growth for contact center workforce optimization carried on throughout 2014, though to a lesser extent than it had the previous year. mark for My Articles 68 similar articles
CRM
March 2015
Maria Minsker
The 2015 CRM Service Leaders: Contact Center Search Of the billions of customer service calls that remain unresolved every year, many are the result of companies choosing the wrong contact center search solutions for their needs, analysts agree. mark for My Articles 118 similar articles
CRM
March 2015
Maria Minsker
The 2015 CRM Service Leaders: Enterprise Feedback Management Analyzing unstructured customer data and feedback continues to be a major obstacle for organizations, and the vendors competing in this market are constantly being challenged to deliver powerful solutions. mark for My Articles 71 similar articles
CRM
March 2015
Leonard Klie
The 2015 CRM Service Leaders: Contact Center Outsourcing Information Services Group recently reported that 77 percent of contact center operations are still being performed in-house, but outsourcing of those services has been gaining momentum. mark for My Articles 47 similar articles
CRM
March 2015
The 2015 CRM Service Awards: Rising Stars Our six Rising Stars proved their dedication to improving customer service via a variety of channels. mark for My Articles 157 similar articles
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