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CRM August 2015 |
Twitter and Facebook Enable More Social Customer Service As social media platforms knock down barriers, expectations for good customer service will rise |
CIO July 30, 2015 Stephanie Overby |
Digital enterprises are getting VERY personal with customers Many CIO 100 award winners are personalizing the customer experience, creating one-to-one relationships that deliver competitive advantage. |
CIO July 30, 2015 Adam Dennison |
CIOs are cutting back on the number of 'strategic' vendors they use In the past four years large enterprises (those with more than 1,000 employees) have reduced the number of vendors they consider to be strategic partners from six to three, on average. |
CIO July 29, 2015 Martha Heller |
Here's a CEO who sees the power of mobile apps The tech-savvy CEO of Southwire, an electrical wire and cable company, supports a social network for employees and mobile apps for customers |
CIO July 29, 2015 Matt Bishop |
'Burn the boats' and other career accelerators for CIOs Want to move from IT strategist to business leader? Be the person who asks killer questions, finds new mentors and takes big risks. |
CIO July 29, 2015 Maryfran Johnson |
CIOs find that personalization pays off Many CIO 100 award-winning projects focus on a more personalized customer experience. But these innovations also require CIOs to manage issues such as customer privacy, product design, business processes and enterprise architectures. |
CIO July 29, 2015 Heidi Shey |
Data privacy is now a competitive differentiator How you handle confidential data may spell the difference between consumer loyalty and business disaster. |
CIO July 28, 2015 Bob Fecteau |
A CIO fosters confidence in IT A year after SAIC's spinoff, IT focuses on delivering consistent, predictable and efficient services to the enterprise |
CRM July 24, 2015 Jill Hewitt |
Why You Need a Customer Experience Map Retail organizations are constantly seeking ways to improve the customer experience. The best way to get inside your customers' heads -- and keep them happy -- is to chart their journey. |
CRM July 24, 2015 Leonard Klie |
Purple Forge Taps IBM Watson For City Customer Self-Service App As an IBM Watson ecosystem partner, Purple Forge is leveraging Watson technology to improve the customer service experience for the City of Surrey in British Columbia, Canada. |
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