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Location: Categories / Business / Technology Management

Magazine articles on organizing and integrating technology systems.
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CRM
August 2015
Twitter and Facebook Enable More Social Customer Service As social media platforms knock down barriers, expectations for good customer service will rise mark for My Articles 118 similar articles
CIO
July 30, 2015
Stephanie Overby
Digital enterprises are getting VERY personal with customers Many CIO 100 award winners are personalizing the customer experience, creating one-to-one relationships that deliver competitive advantage. mark for My Articles 44 similar articles
CIO
July 30, 2015
Adam Dennison
CIOs are cutting back on the number of 'strategic' vendors they use In the past four years large enterprises (those with more than 1,000 employees) have reduced the number of vendors they consider to be strategic partners from six to three, on average. mark for My Articles 650 similar articles
CIO
July 29, 2015
Martha Heller
Here's a CEO who sees the power of mobile apps The tech-savvy CEO of Southwire, an electrical wire and cable company, supports a social network for employees and mobile apps for customers mark for My Articles 5 similar articles
CIO
July 29, 2015
Matt Bishop
'Burn the boats' and other career accelerators for CIOs Want to move from IT strategist to business leader? Be the person who asks killer questions, finds new mentors and takes big risks. mark for My Articles 35 similar articles
CIO
July 29, 2015
Maryfran Johnson
CIOs find that personalization pays off Many CIO 100 award-winning projects focus on a more personalized customer experience. But these innovations also require CIOs to manage issues such as customer privacy, product design, business processes and enterprise architectures. mark for My Articles 267 similar articles
CIO
July 29, 2015
Heidi Shey
Data privacy is now a competitive differentiator How you handle confidential data may spell the difference between consumer loyalty and business disaster. mark for My Articles 347 similar articles
CIO
July 28, 2015
Bob Fecteau
A CIO fosters confidence in IT A year after SAIC's spinoff, IT focuses on delivering consistent, predictable and efficient services to the enterprise mark for My Articles 113 similar articles
CRM
July 24, 2015
Jill Hewitt
Why You Need a Customer Experience Map Retail organizations are constantly seeking ways to improve the customer experience. The best way to get inside your customers' heads -- and keep them happy -- is to chart their journey. mark for My Articles 115 similar articles
CRM
July 24, 2015
Leonard Klie
Purple Forge Taps IBM Watson For City Customer Self-Service App As an IBM Watson ecosystem partner, Purple Forge is leveraging Watson technology to improve the customer service experience for the City of Surrey in British Columbia, Canada. mark for My Articles 146 similar articles
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