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CRM October 2015 Oren Smilansky |
On the Scene -- CRM Evolution: CRM Is Evolving Toward the Internet of Things As companies gear up for an ecosystem of connected devices, they must evolve their technologies to accommodate the demands of customers |
CRM October 2015 Leonard Klie |
On the Scene -- Customer Service Experience: Explore New Channels, but Invest Wisely Conference speakers urge companies to integrate channels for a seamless customer experience |
CRM October 2015 Oren Smilansky |
On the Scene -- Etail East: E-Commerce Requires Customer Trust Companies should focus on giving customers a risk-free, and enjoyable, digital payment process |
CRM October 2015 Tye Pemberton |
AAA Ohio Succeeds with Liveclicker's RealTime Email Tools By making email-marketing campaigns more interactive, the club sees click-through rates jump 31 percent |
CRM October 2015 Leonard Klie |
Labor First Keeps a Customer-First Approach A retiree benefits company uses NewVoiceMedia to support growth |
CRM October 2015 Oren Smilansky |
Salesforce.com's Pardot Helps Field Nation Work the Field The freelance-management platform provider feeds its sales team high-quality leads with Pardot's marketing automation system |
CRM September 25, 2015 Leonard Klie |
Zappix Expands Global Support for Its Visual IVR Zappix now allows companies to provide visual IVR mobile smartphone solutions for iPhone, Android, and the Web in multiple languages. |
CRM September 23, 2015 |
Deloitte Digital Introduces Customer Service Transformation Offering Deloitte Digital integrates SAP and Sprinklr solutions to help companies engage with customers. |
CRM September 23, 2015 |
Warbler Launches with a Prescriptive Analytics Platform for Marketers The Warbler platform was designed to help marketers with mobile campaigns. |
CRM September 21, 2015 |
TapInfluence Releases TapFusion Influencer Marketing Automation. TapFusion identifies and targets influencers on social media sites. |
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