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CRM
July 2010
Lauren McKay |
Connecting the Disconnected Professional services firm Ceridian brings its independent salesforces under one CRM roof.   |
CRM
July 2010
Juan Martinez |
Driving Results How AAA Mid-Atlantic turned database marketing into member retention. |
CRM
July 2010
Lauren McKay |
Advising Consistency Financial services firm Raymond James Financial gently offers its more than 5,000 advisors and associates a CRM interface they're familiar with. |
CRM
July 2010
Juan Martinez |
The Complexity of Collection A slew of recently released Web analytics products may advance the collection of customer data from social networks. |
IEEE Spectrum
July 2010
Prachi Patel |
Computing the Neanderthal Genome New software helped decode the DNA of our stone-age cousins |
CRM
June 28, 2010
Koa Beck |
Nice Systems Sticks with Eglue -- Permanently The customer interaction specialist acquires longtime partner eglue, a manager of real-time decision-making and guidance for agent desktops, for at least $29 million in cash. |
| PHONE+ |
Target SMB: Video Options Slim for SMBs Here's a quick tour of the enterprise video communications options. |
CRM
June 17, 2010
Lauren McKay |
Marketo Tries to Make CMOs Merry With the launch of the Marketo Revenue Cycle Analytics product portfolio, the marketing automation player helps marketers prove ROI. |
CRM
June 15, 2010
Juan Martinez |
Gold Mobile and Telcordia Find Mobile Rewarding The new GoMo Wallet aims to put commerce and transaction functionality in the hands of mobile carriers, so retailers can collect important customer data and provide an incentive to make the purchase. |
CRM
June 20, 2010
Lauren McKay |
Salespeople Need Performance Management, Too With Cloud9 Analytics Performance Management, the vendor promises contextual analysis for line-of-sales people, and future integrations with Oracle, NetSuite, SAP, and Microsoft. |
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