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CRM
July 30, 2012
Judith Aquino |
BlogFrog Launches Influencer Marketing Platform New platform lets marketers identify influential bloggers by topic, vertical market, consumer reach, and more.   |
CIO
July 27, 2012
Chris Kanaracus |
5 Things You Need to Know About Social Analytics It's a big business that's matured a lot in recent years. Is your company doing as much as it can to take advantage of new data streams? |
Information Today
July 30, 2012 |
Thomson Reuters to Acquire MarkMonitor The Intellectual Property & Science business of Thomson Reuters announced that it signed a definitive agreement to purchase MarkMonitor, a leader in online brand protection. |
CRM
July 20, 2012
Duke Chung |
Customer Service 2.0 Five tips for creating an agile and successful call center to keep up with customer demands. |
CRM
July 18, 2012 |
Conversocial Analytics Platform to Focus on Customer Service Metrics New social media tool brings true customer service key performance indicators to Facebook and Twitter. |
CRM
July 17, 2012 |
Salesforce Radian6 Delivers New Insights An expanded partner ecosystem also caps the Radian6 social media monitoring and listening tool. |
CRM
July 11, 2012
Judith Aquino |
Votigo Rolls out Saas-Based Social Marketing and CRM Suite Platform includes promotions and conversation managers, analytics, and more |
CRM
July 12, 2012
Kelly Liyakasa |
Eloqua Melds Salesforce.com Chatter with Marketing Automation Unified social layer connects sales and marketing for stronger collaboration. |
CIO
July 2, 2012
Joab Jackson |
IBM to Pitch Augmented Reality as a Retail Sales Aid As part of the company's Smarter Commerce marketing effort, IBM is investigating the possibility of using augmented reality to help retailers provide more product information to their customers, as well as to gather more information about customers. |
CRM
July 12, 2012 |
IDC Study Reveals Emerging Social Media Trends Across Vertical Markets Retailers lead all verticals with social media investments |
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