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CRM September 2012 Judith Aquino |
Tread Cautiously with Personalization Retailers can look at customers' locations, past purchases, and even their computer brand to customize content. |
CRM September 2012 Judith Aquino |
Uncovering the Impact of Facebook Ads Stylistpick gains social marketing insights and more with Marin Software. |
CRM August 31, 2012 Patrick Dorsey |
Move from Social Media to Social CRM Five ways to bring your business up to speed. |
CRM August 31, 2012 Adam Blitzer |
Nine Essential Skills for B2B Marketers In an industry that's constantly moving ahead, don't get left behind. |
CRM August 24, 2012 |
Genesys Research Finds Big Businesses Shy Over Social CRM Very few companies list their social media sites on their Contact Us pages. |
CIO July 20, 2012 Thor Olavsrud |
How Businesses Can Get Consumers to Share Their Data Consumers are increasingly aware of the value of their personal data to companies. But they're also willing to share so long as the information isn't too personal and they get something of value in exchange. |
AFP eWire August 28, 2012 |
Why Social Media Matters: Networking and Engagement Networking is the new professional currency in our increasingly connected world, says Beth Kanter, and successful charities are changing their mindset to emphasize social media, openness, engagement and authenticity. |
CRM August 24, 2012 Radhika Subramanian |
Leverage Big Data to Manage Product Proliferation Pattern-based analytics provide high value at the least cost. |
CRM August 15, 2012 Leonard Klie |
More Channels Makes Customer Service Worse, Not Better Customer Service Experience panelists think things will only get worse before they get better. |
CRM August 17, 2012 Dan Schleifer |
Extending the Definition of Social CRM Improving conversations should be a key element |
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