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HBS Working Knowledge
April 2, 2012
Carmen Nobel |
Do Online Dating Platforms Help Those Who Need Them Most? Is the $2 billion online dating industry helping the lonely -- or just making life easier for young singles who are popular already?   |
CRM
April 2012
Donna Fluss |
Using Social Media for Customer Service Are you reaping the benefits of this valuable resource? |
Registered Rep.
March 29, 2012
Jerry Gleeson |
Social Media Works, Advisors Say Social media is gaining momentum with financial advisors, new research by Registered Rep. and wealthmanagement.com shows. |
CRM
March 21, 2012 |
Wacktrap Makes Customer Complaints Social A new Web site lets customers share their gripes about companies that refuse to answer consumer complaints. |
Registered Rep.
March 22, 2012
Boswell & Nichols |
10 Ways to Make Social Media Work for Advisors When it comes to social media, advisors have a resounding question, "How do we actually use it and how do we get value from it?" We decided to answer this question. |
Fast Company
April 2012
Ellen McGirt |
"Boy CEO" Mark Zuckerberg's Two Smartest Projects Were Growing Facebook And Growing Up Mark Zuckerberg, oft-parodied young CEO, didn't build the most important company of the Internet era by accident. How he fashioned Facebook - and himself - for success. |
Fast Company
April 2012
E.B. Boyd |
Thank Facebook's Design Team For Every Warm And Fuzzy Moment You've Ever Had On The Social Network Why design is the secret engine of the social network. |
Fast Company
April 2012
Farhad Manjoo |
Looking Forward To A Post-IPO Facebook Future What's next for Facebook? Trying to make enough money to justify that $100 billion valuation. |
Fast Company
April 2012
Chuck Salter |
MLB Advanced Media's Bob Bowman Is Playing Digital Hardball. And He's Winning. Major League Baseball Advanced Media - BAM, for short - is as technologically sophisticated as any company, anywhere. Here's how a winning and profitable strategy is being built by an online player that breaks all the rules. |
Fast Company
April 2012
Jason Feifer |
MLB's Social-Media Fan Cave Goes 2.0 This season, MLB's content hub for fanatics gets a reboot. |
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