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Fast Company
Harvey Deutschendorf |
Just Because You're Quiet Doesn't Mean You Can't Be Heard Organizations need to harness the best of all its employees, be they extrovert or introvert.   |
CRM
May 16, 2014
Woody Driggs |
Six Takeaways for Marketing Executives Building a differentiated customer experience is a baseline requirement of success. |
CRM
May 15, 2014
Sarah Sluis |
IBM Smarter Commerce: How to Create Moments That Matter Market-leading companies are focusing on CXM, not CRM. |
CRM
May 13, 2014
Sarah Sluis |
IBM Unifies Offerings with ExperienceOne Tie together products for better end-to-end customer engagement. |
Fast Company
Evie Nagy |
Thumbtack Is Coming For Yelp And Angie's List As the Smartest Way To Hire Skilled Pros Unlike review sites that primarily display information, Thumbtack makes introductions between customers and professionals based on the specific needs of a project. |
HBS Working Knowledge
May 20, 2014 |
Managing the Family Business: Survival's Secret Sauce The secret sauce for surviving from generation to generation, says family-business expert John Davis, has three main ingredients: growth, talent and unity. |
HBS Working Knowledge
May 19, 2014
Dina Gerdeman |
Companies Should Compete for Your Privacy Consumers are sometimes willing to trade personal data for lower prices. How should companies compete for that valuable information? A discussion with Ramon Casadesus-Masanell and Andres Hervas-Drane. |
Commercial Investment Real Estate
May/Jun 2014
Jennifer Norbut |
Networking Value As a featured panelist at the RECon 2014 event, Yvonne Jones will share insights on how retailers are using technology, including social media, to effectively market and position their properties. |
CRM
May 9, 2014
James & Montaudo |
CRM + Customer Service = Long-Term Results Here are four steps for improving the front-line retail experience through back-end data. Keep in mind that individuals remember positive interactions far more than they do transactions. |
HBS Working Knowledge
May 13, 2014
Kirby & McFarlan |
The Alibaba Effect Alibaba's $200 billion megaIPO is history making in a number of ways. The authors discuss what the deal says about Chinese entrepreneurship and American markets. |
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