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BusinessWeek
June 2, 2011 |
Jimmy Wales's Wikipedia Balancing Act The Wikipedia founder speaks on empowering his army of volunteers while still maintaining control of the site -- and not selling out.   |
Information Today
June 2, 2011 |
LibreDigital Launches Self-Service Ebook Distribution Portal The portal allows publishers with any kind of file to submit their ebooks for distribution on the Apple iBookstore and other marketplaces. |
The Motley Fool
June 2, 2011
Rick Aristotle Munarriz |
A Chinese Pioneer Is Now a Laggard Shanda cranks out a mixed quarter. |
The Motley Fool
June 1, 2011
Rick Aristotle Munarriz |
It's Not Just You, Google Everybody missed the Facebook bandwagon, one misstep or another. |
CRM
June 2011
Leonard Klie |
Peer Power Online communities foster customer loyalty by doing what traditional contact centers cannot. More companies are adopting social community platforms as a form of customer service and are garnering more tangible results. |
CRM
June 2011
Leonard Klie |
Don't Forget the "C" in Social CRM Listening to customers should precede any foray into social media, the former leader of @ComcastCares advises |
CRM
June 2011
Koa Beck |
Socially Graceful CRM? Why the old rules of etiquette no longer apply |
CRM
June 2011 |
Gelocation: The Major Players Gowalla, Groupon, Foursquare are some of the players in location based social networking |
CRM
June 2011
David Myron |
Why Should I Trust People Like Me? Now that trust in "people like me" has been steadily on the decline, does it signify the death knell for community platforms? I think not. |
CRM
June 2011
Donna Fluss |
Use Social Media Proactively Leveraging sites like Facebook and Twitter is critical |
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