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CRM
January 2013
Judith Aquino |
Boost Brand Advocates and Social Media Influencers How to help these groups help your company shine.   |
CRM
January 2013
Leonard Klie |
Building an Impenetrable Cloud Companies concerned about data security have more hybrid (public and private) cloud computing options. |
CRM
January 2013
David Myron |
Remove Avoidable Customer Obstacles CRM cloud vendors are trying to eliminate one of their prospects' biggest obstacles -- concerns about data security. These vendors have recently improved their security efforts with more public and private cloud options. |
CRM
January 2013
Kelly Liyakasa |
SAS Ramps Up High-Performance Analytics In October, SAS launched the High-Performance Marketing Optimization solution, which allows marketers to deeply examine their campaigns, constraints, budgets, and frequency of contacts with customers. |
CRM
January 2013
Kelly Liyakasa |
Vendors Grow Their Partner Ecosystems The integrated cloud app platform will be at top IT trend for 2013. |
CRM
January 2013
Leonard Klie |
IVR Fuels Improved Customer Service for Propane Supplier AmeriGas offers targeted, more efficient solutions with a speech-enabled phone system from Message Technologies Inc. |
CRM
December 18, 2012 |
Angel Unveils New Outbound Campaign Manager A cloud-based tool gives businesses the flexibility and insight to proactively create personalized customer experiences. |
CRM
December 18, 2012 |
SAP Updates BusinessObjects Mobile Enhancements include improved dashboards and greater integration with other SAP products. |
CRM
December 18, 2012
Kelly Liyakasa |
Salesforce.com Socializes Sales Performance Management Salesforce.com's announcement of a tight integration of Work.com with its Sales Cloud, focuses on behaviors such as coaching, recognition, and goal-setting for sales managers, along with built-in gaming elements. |
CRM
December 20, 2012
Kelly Liyakasa |
Oracle to Acquire Eloqua for $871 Million This move foreshadows Oracle's burgeoning Customer Experience Cloud. |
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