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CIO
January 1, 2014
Adam Dennison |
Follow the Money: CIOs Have Nothing to Fear From CMOs Our publisher doesn't buy the notion that CMO budgets for IT will outstrip those of CIOs in the coming years, citing new State of the CIO research to prove it.   |
CRM
January 2014
Leonard Klie |
Gamification Comes to the Contact Center Game techniques keep agents happy, engaged, and better equipped to handle interactions. |
CRM
January 2014
Sarah Sluis |
Risk-Proof Your CRM System Focus on the people and the process, not the technology. |
CRM
January 2014
Denis Pombriant |
Data Drives Metrics Gain a clear understanding of the state of your sales pipeline |
CRM
January 2014
Woody Driggs |
Putting Customers Before Politics COOs struggle to navigate a siloed structure. |
CRM
January 2014
Donna Fluss |
A TCPA Warning for Outbound Dialers Companies that don't keep up with the latest regulations will pay the price. |
CRM
January 2014
Marshall Lager |
Bidding Social CRM a Fond Farewell A transformative term is being retired. What does it mean to us? |
CRM
January 2014
Barton Goldenberg |
Integrating Social Media Is a Strategy for Success Expand your insights with a hub and spoke model. |
CRM
January 2014
Brent Leary |
Why Customer Experience Is the True King Content and context play essential supporting roles. |
CRM
January 2014
Leonard Klie |
The 8 Traits of Customer-Relevant Companies Ovum research finds very few customer-adaptive enterprises exist today. |
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