Technology Management

Magazine articles on organizing and integrating technology systems.

Old Articles: <Older 11821-11830 Newer>

CIO March 27, 2014 Peter Burris	CIOs: Welcome to the Age of the Customer The author says CIOs will need to work on two tracks: internal IT operations and the business systems focused on the customer experience.
CRM March 21, 2014 Scott Hirsch	Customer Communities: The Centerpiece of CXM Six steps for offering engaging experiences.
CRM March 24, 2014 Sarah Sluis	SAS Unveils Visual and In-Memory Stats for Hadoop Visualization and big data-geared updates announced at SAS Global Forum.
CRM March 21, 2014 Kostojohn & Ghalayini	Build a Solid CRM Foundation Master the basics before taking on the latest innovations.
Information Today March 25, 2014	HID Global Helps Secure the Internet of Things The cloud-based HID Trusted Tag Services platform combines trusted tags and existing secure cloud authentication services to allow mobile devices applications to read the identities of everyday objects.
CRM March 19, 2014 Maria Minsker	Genesys Acquires Social Customer Care Provider Solariat With the acquisition, Genesys aims to expand its social media engagement capabilities.
CRM March 14, 2014 Leonard Klie	Aspect Software Releases Workforce Optimization 8.0 and Aspect Mentor Aspect's WFO 8.0 and Aspect Mentor expand the reach of speech analytics beyond basic call recordings.
CIO March 24, 2014	IT Leaders Share Tips on Managing Security Risks Too much security -- or too little -- could bankrupt a company. These IT executives offer advice on finding the right balance.
CRM March 17, 2014 Maria Minsker	CIOs Are Pushing for More Innovation, Constellation Research Finds As CIOs embrace new responsibilities, a chief digital officer role may emerge in the c-suite.
CRM March 13, 2014 Sarah Sluis	Brainshark Integrates with Salesforce's Work.com Brainshark's sales performance tool is available on Salesforce1 AppExchange.
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