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CRM
January 8, 2015
Leonard Klie |
Alorica Acquires West's Agent Services Businesses The $275 million deal expands Alorica's capabilities, service offerings, and delivery options.   |
CRM
January 9, 2015
Richard Dym |
The Power of Sales Triggers Real-time data-analysis tools give sales the insight to sell to SMBs. |
CRM
January 6, 2015 |
Phonedeck Launches Talkfest, a Free Video Calling Tool Inside Salesforce.com The app lets Salesforce users make a receive video calls without leaving their CRM systems. |
CRM
January 8, 2015
Oren Smilansky |
Interactive Intelligence Adds Directory to Its PureCloud Collaboration System The software and services provider's new cloud service is designed to foster collaboration in the enterprise. |
CIO
January 5, 2015
Kim S. Nash |
CIOs Need to Snap Out of Complacency Your business colleagues aren't as impressed with you as you are. Our 14th annual State of the CIO research rewrites your priorities for 2015. |
CIO
January 4, 2015 |
CIOs Still Need to Strengthen the IT-Business Connection Our 14th Annual State of the CIO research reveals glaring disparities between what CIOs think they're delivering and what business people think they're getting from IT. |
CRM
January 2, 2015
Marriann Cole |
4 Building Blocks for Improving Customer Service Listening to customers' voices shouldn't stop when the sale is made. |
CIO
January 2, 2015 |
Remembering a CIO Who Was the Perfect Wingman Merv Tarde, CIO of Dallas-based Interstate Batteries, lost his battle with cancer. Adam Dennison recalls his generous spirit. |
CIO
January 2, 2015
Steve Andriole |
It's Time for CIOs to Let Employees Play With Technology IT departments should switch from planning-and-deploying to buying-and-trying. |
CRM
December 31, 2014
Oren Smilansky |
Industry-Specific CRM Solutions Remain the Go-to Choice for Some Businesses Two vertically focused providers supply companies with improved CRM tools. |
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